课程内容
Certificate in English for Front-line Staff Level 1
服务业英语 （基础班）
Service English
· Greeting customers
· Offering assistance
· Improving sales pitch
· Closing a sale
· Introducing a new product
· Ways to introduce complimentary gifts
· Declining discounts
· Explaining product instructions
· Explaining product warnings
Telephone English
· Answering enquiries
· Leaving a message
· Tele-Marketing
· Techniques to end
a phone call
| Course Structure for Level 1 |
Weekday Evening Class
Once a week,
7pm - 9.30pm
8 lessons, 20 hours
Course Fee per level: S$370+GST (non-member)
S$320+GST (member)
|
Certificate in English for Front-line Staff Level 2
服务业英语 （初级班）
Service English
· Explaining price range of products
· Promoting brand name
· How to promote a wide range of products
· Explaining product usage and special features of products
· Recommending products on sale
· Explaining warranty
· Explaining installment plan
· Price negotiation
· Declining refund
· Offering customer other product designs
· Post sales service
· Thanking the customer
· Discovering sales limiting factor
· Apologising to customers for defective products
| Course Structure for Level 2 |
Weekday Evening Class
Once a week
14/10/2010 - 2/12/2010
Every Thursday
7pm - 9.30pm
8 lessons, 20 hours
Course Fee per level: S$370+GST (non-member)
S$320+GST (member)
|
.jpg){kind=small}
.jpg)
.jpg)
