SCCIOB
 
 
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WSQ Optimise Performance in 


Diverse Service Environment

 (Conducted in English / Mandarin) 
 
Programme Details 

Upcoming Classes
Total Training Hours: 16

English:
14/09 & 15/09, 2017
Thu & Fri, 9am - 6pm

Introduction

 
This two-day workshop equips one with the necessary skills and knowledge needed in face of diversity. These include acknowledging the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience when dealing with diversity. Learners will be able to monitor one’s action while implementing the above.
 
Content / Structure
-Recognise the importance of inclusiveness in a diverse service environment.
-Apply of emotional intelligence when interacting with team members and customers;
-Demonstrate resilience when faced with challenges in a diverse environment;
-Monitoring own actions when handling with diversity.


Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
 
 
Who Should Attend
Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities. 
 
















 

 
Fees
Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant
$310.00
$331.70

$248.00
$62.00

$83.70
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy

$279.00




$52.70 
Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS

$15.50 



$37.20
*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6334 1080 
Email: info@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.


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