This two-day workshop equips one with the necessary skills and knowledge needed in face of diversity. These include acknowledging the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience when dealing with diversity. Learners will be able to monitor one’s action while implementing the above.
Content / Structure
-Recognise the importance of inclusiveness in a diverse service environment.
-Apply of emotional intelligence when interacting with team members and customers;
-Demonstrate resilience when faced with challenges in a diverse environment;
-Monitoring own actions when handling with diversity.
Assessment & Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment..
|Who Should Attend
|Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities.
*Terms and conditions apply.
Full Course Fee
Full Course Fee with 7% GST
Nett Course Fee
Total nett course fee payable, including GST, after SSG grant
|Additional Funding if eligible under Mid-Career Enhanced Subsidy*
Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click here.
Tel: 6334 1080
111 North Bridge Road
Peninsula Plaza, Singapore 179098
Download Enrolment form here
SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.