Content / Structure
This 2-day workshop equips one with the necessary skills and knowledge essential for service staff to respond to challenging service situations with the usage of appropriate verbal and non-verbal communication techniques. These include recognising triggers which may lead to service challenges, using service recovery procedures to respond to the challenges and escalating unresolved service challenges.
-Recognise triggers in the service environment that may lead to potential service challenges
-Use service recovery procedures to respond to service challenges in accordance with organisation’s guidelines
-Using service recovery procedures to respond to escalating unresolved service challenges in accordance with the organisation’s guidelines
Assessment & Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment..
|Who Should Attend
|Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities.
*Terms and conditions apply.
Full Course Fee
Full Course Fee with 7% GST
Nett Course Fee
Total nett course fee payable, including GST, after WDA grant
|Additional Funding if eligible under Mid-Career Enhanced Subsidy*
Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click here.
Tel: 6505 3840
111 North Bridge Road
Peninsula Plaza, Singapore 179098
Download Enrolment form here
SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.