Home  |   About Us   |   Programmes   |   SkillsFuture   |   Events   |   Media Release   |   Careers   |   Contact Us

WSQ Role Modelling to Establish

Customer Relationship 

 (Conducted in English / Mandarin) 
Programme Details 

Upcoming Classes
Total Training Hours: 16

19 & 26 March 2020
Every Thursday, 9am to 6pm

09 &16 Jan 2020
Every Thursday, 9am to 6pm


This workshop consists of two main components, Role Model the Service Vision and Establish Relationships for Customer. The former encompass knowledge in role modelling the service vision of an organisation. The later teaches one on how to build customer confidence in the organisation and to develop customer relationships that enhance customer loyalty.
Content / Structure
-Demonstrate the characteristics of a role model that reflect the organisation’s vision, mission and values
-Encourage team to deliver service, establish customer rapport and provide post-sales follow up in accordance with organization guidelines 
-Promote a customer-centric culture within the service environment to achieve service excellence
-Monitor performance of self and team to ensure consistency with the organisation’s guidelines
-Develop knowledge of organisation’s product or service offerings and customer profile
-Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation

Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
Who Should Attend
Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities. 


Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant


Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy


Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS


*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 

Contact Us

Contact Number: 6505 3840

111 North Bridge Road
Peninsula Plaza, Singapore 179098

Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.


| Previous Previous |
Language & Culture Studies
Business Studies
Immersion Programmes
Corporate Training

Course Schedule  
Student Testimonials & Speeches  
Insurance Schemes  
Our Location  
Subscribe to our Emails:
Please enter the access code as shown below:
(This helps us prevent automated submissions)
Access Code: *
If you cannot see above access code or it's expired click here.

Wholly owned subsidiary of

Partner of