WSQ Role Modelling to Establish
(Conducted in English / Mandarin)
Total Training Hours: 16
4 & 11 March 2019
Every Monday, 9am to 6pm
23 & 30 June 2019
Every Sunday, 9am to 6pm
20 & 27 March 2019
Every Wednesday 9am to 6pm
This workshop consists of two main components, Role Model the Service Vision and Establish Relationships for Customer. The former encompass knowledge in role modelling the service vision of an organisation. The later teaches one on how to build customer confidence in the organisation and to develop customer relationships that enhance customer loyalty.
Content / Structure
-Demonstrate the characteristics of a role model that reflect the organisation’s vision, mission and values
-Encourage team to deliver service, establish customer rapport and provide post-sales follow up in accordance with organization guidelines
-Promote a customer-centric culture within the service environment to achieve service excellence
-Monitor performance of self and team to ensure consistency with the organisation’s guidelines
-Develop knowledge of organisation’s product or service offerings and customer profile
-Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation
Assessment & Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment..
|Who Should Attend
|Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities.
*Terms and conditions apply.
Full Course Fee
Full Course Fee with 7% GST
Nett Course Fee
Total nett course fee payable, including GST, after SSG grant
|Additional Funding if eligible under Mid-Career Enhanced Subsidy*
Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy
|Additional Funding if eligible under Workfare Training Support (WTS)*
Total nett course fee payable, including GST, after additional funding from WTS
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click here.
Tel: 6505 3896
Hp: 9199 8187 (Joyce)
Email: Joel@scciob.edu.sg / Joyce@scciob.edu.sg
111 North Bridge Road
Peninsula Plaza, Singapore 179098
Download Enrolment form here
SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.