SCCIOB
 
 
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WSQ Role Modelling to Establish


Customer Relationship 

 (Conducted in English / Mandarin) 
 
Programme Details 

Upcoming Classes
Total Training Hours: 16

English
20 March & 27 March 2018
Every Tues, 9am - 6pm

Chinese 
 3 Jan & 10 Jan 2018
Every Wed, 9am - 6pm

 

 



Introduction

 
This workshop consists of two main components, Role Model the Service Vision and Establish Relationships for Customer. The former encompass knowledge in role modelling the service vision of an organisation. The later teaches one on how to build customer confidence in the organisation and to develop customer relationships that enhance customer loyalty.
 
 
Content / Structure
-Demonstrate the characteristics of a role model that reflect the organisation’s vision, mission and values
-Encourage team to deliver service, establish customer rapport and provide post-sales follow up in accordance with organization guidelines 
-Promote a customer-centric culture within the service environment to achieve service excellence
-Monitor performance of self and team to ensure consistency with the organisation’s guidelines
-Develop knowledge of organisation’s product or service offerings and customer profile
-Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation


Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
 
 
Who Should Attend
Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities. 
 








 

 

Fees

Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant
$380.00
$406.60

$272.00
$108.00

$134.60
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy

N.A. 




$64.60
Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS

$19.00 



$45.60
*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6334 1080 
Email: info@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.


 

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