SCCIOB
 
 
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WSQ Provide Value-Added


Customer Service 

 (Conducted in English / Mandarin) 
  Programme Details 

Upcoming Classes
Total Training Hours: 8
Chinese:    
18 Sep  2017
Mon, 9am - 6pm

English:
22 August 2017
Tue, 9am - 6pm


Introduction

 
This workshop helps one to leverage on the available organisation resources when engaging with customers over various platforms. Learners will be able to portray professional etiquette and relay feedback received over different channels.
 
Content / Structure
-Utilize organizational resources when engaging with customers.
-Portray professionalism when responding to customers in accordance with organizational guidelines.
-Escalate feedback received over various platforms in accordance with the organization’s guidelines.


Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
 
 
Who Should Attend
Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities. 
 



















 

 

Fees

Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant
$160.00
$171.20

$128.00
$32.00

$43.20
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy

N.A. 




$27.20 
Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS

$8.00 



$19.20
*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6334 1080 
Email: info@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.


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