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Implement Operations for Service Excellence

(Conducted in English/Mandarin)
  Programme Details

Upcoming Classes
Total Training Hours: 16 

Date: 10 & 17 Nov 2020
Tuesday, 9am - 6pm



To allow learners to understand their role in the service value chain and its contributions to the organisation's vision, mission and values. To learn effective communication with the diverse customer mix including the tech savvy besides cultural traits and buying behaviour. To learn methods of sourcing to subsequently providing information commonly sought by the customers. Learn to identify one’s performance issues or lack and perform follow up actions according to the organisation’s standards for service.

Course Content / Structure
-Understand one’s role in the service value chain and its contributions to the organisation’s vision, mission and values
- Build and review one’s performance by identifying and acquiring relevant information
- Show service delivery as part of a team in accordance with the organisation’s service standards
- Handle service performance issues with appropriate actions to resolve these issues

Assessment and Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment.

Frontline service staff, Customer Service Representatives and Call Centre Officers etc

Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant


Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after  funding from Mid-Career Enhanced Subsidy


*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 

Contact Us
Tel: 6334 1080 

111 North Bridge Road
Peninsula Plaza, Singapore 179098

Download Enrolment form

*SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances

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