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WSQ Manage Service Operations

and Performance

 (Conducted in English / Mandarin) 
Programme Details 

Upcoming Classes
Total Training Hours: 24

16, 23 & 30 April 2020
Every Thursday, 9am to 6pm

11,18 & 25 Mar 2020
Every Wednesday, 9am to 6pm


This workshop is designed to address two main areas: Manage Operations for Service and Manage Service Performance. The former encompasses knowledge in the effective management of resources, together with the use of organisational guidelines to manage service operations. The later teaches application skills in managing service quality and customer satisfaction.
Content / Structure
- Recognise resources required for service operations in accordance to the organisation’s service operations plan.
- Implement service operations to achieve service excellence
- Resolve performance issues and monitor feedback from customers and team
- Recognise the importance of organisation’s service standards in attaining service excellence
- Assess gaps between actual service performance and organisation’s service standards
- Communicate and monitor service performance levels

Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
Who Should Attend
Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities. 

Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant


Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy


Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS


*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 

Contact Us

Contact Number: 6334 1080

111 North Bridge Road
Peninsula Plaza, Singapore 179098

Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.



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