SCCIOB
 
 
Home  |   About Us   |   Programmes   |   SkillsFuture   |   Events   |   Media Release   |   Careers   |   Contact Us
 
 



 


WSQ Manage Service Operations


and Performance

 (Conducted in English / Mandarin) 
 
Programme Details 

Upcoming Classes
Total Training Hours: 24

English:
6, 13 & 20 Jan 2019
(Every Sunday, 9am to 6pm)

Mandarin:
2, 9 & 16 March 2019
(Every Saturday, 9am to 6pm)



Introduction

 
This workshop is designed to address two main areas: Manage Operations for Service and Manage Service Performance. The former encompasses knowledge in the effective management of resources, together with the use of organisational guidelines to manage service operations. The later teaches application skills in managing service quality and customer satisfaction.
 
 
Content / Structure
- Recognise resources required for service operations in accordance to the organisation’s service operations plan.
- Implement service operations to achieve service excellence
- Resolve performance issues and monitor feedback from customers and team
- Recognise the importance of organisation’s service standards in attaining service excellence
- Assess gaps between actual service performance and organisation’s service standards
- Communicate and monitor service performance levels


Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
 
 
Who Should Attend
Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities. 
 











 
 
Fees
Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant
$560.00
$599.20

$408.00
$152.00

$191.20
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy

N.A. 




$95.20
Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS

$28.00 



$67.20
*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6505 3896
Hp: 9199 8187 (Joyce)
Email: Joel@scciob.edu.sg / joyce@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.

 

 


| Previous Previous |
Language & Culture Studies
Business Studies
Immersion Programmes
Corporate Training

Course Schedule  
Student Testimonials & Speeches  
Insurance Schemes  
Our Location  
FAQ  
Subscribe to our Emails:
Please enter the access code as shown below:
(This helps us prevent automated submissions)
[?]
Access Code: *
If you cannot see above access code or it's expired click here.
  

Wholly owned subsidiary of




Partner of

 


Accreditations