Home  |   About Us   |   Programmes   |   SkillsFuture   |   Events   |   Media Release   |   Careers   |   Contact Us

WSQ Develop New Products / 


 (Conducted in English / Mandarin) 
Programme Details 

Upcoming Classes
Total Training Hours: 16


This two-day workshop equips one with the necessary skills and knowledge needed to develop new product or services to meet customer demands and expectations. Learners will be guided through the planning, development and implementation process of the newly developed product or service offering.
Content / Structure

Assess customer’s needs and expectations to develop new products/ services
  • Examine data from customer database, customer satisfaction surveys and statistical information from government agencies to determine customer’s needs and expectations
  • Develop new products/ services that are aligned to meeting customer’s needs and expectations

Innovate product or service offerings to respond to customer’s needs and expectations
  • Use design tools and organisational technologies to improve service operations, taking into consideration factors such as the availability of resources, market potential of service offerings and alignment to marketing plans

Evaluate product/ service developed to ensure that it is in line with customer’s needs and expectations
  • Assess factors such as the availability of resources, market potential of service offerings and alignment to marketing plans to improve service operations through the use of design tools and organisational technologies

Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
Who Should Attend
Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities. 



22 & 29 September 2020 (Tuesday)
9am to 6pm

25 Sep & 2 Oct 2019 (Friday)
9am to 6pm

Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* (Singaporean 21-39 and PR above 21)
Total nett course fee payable, including GST, after SSG grant


SSG Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy


*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 

Contact Us
Tel: 6334 1080

111 North Bridge Road
Peninsula Plaza, Singapore 179098

Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.



| Previous Previous |
Language & Culture Studies
Business Studies
Immersion Programmes
Corporate Training

Course Schedule  
Student Testimonials & Speeches  
Insurance Schemes  
Our Location  
Subscribe to our Emails:
Please enter the access code as shown below:
(This helps us prevent automated submissions)
Access Code: *
If you cannot see above access code or it's expired click here.

Wholly owned subsidiary of

Partner of