This two-day workshop equips one with the necessary skills and knowledge needed to develop new product or services to meet customer demands and expectations. Learners will be guided through the planning, development and implementation process of the newly developed product or service offering.
Content / Structure
Assess customer’s needs and expectations to develop new products/ services
- Examine data from customer database, customer satisfaction surveys and statistical information from government agencies to determine customer’s needs and expectations
- Develop new products/ services that are aligned to meeting customer’s needs and expectations
Innovate product or service offerings to respond to customer’s needs and expectations
- Use design tools and organisational technologies to improve service operations, taking into consideration factors such as the availability of resources, market potential of service offerings and alignment to marketing plans
Evaluate product/ service developed to ensure that it is in line with customer’s needs and expectations
- Assess factors such as the availability of resources, market potential of service offerings and alignment to marketing plans to improve service operations through the use of design tools and organisational technologies
Assessment & Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment..
|Who Should Attend
|Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities.
*Terms and conditions apply.
4 & 18 August 2019 (Sunday)
9am to 6pm
13 July & 20 July 2019 (Saturday)
9am to 6pm
Full Course Fee
Full Course Fee with 7% GST
SSG Grant* (Singaporean 21-39 and PR above 21)
Total nett course fee payable, including GST, after SSG grant
|SSG Funding if eligible under Mid-Career Enhanced Subsidy*
Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy
|SSG Funding if eligible under Workfare Training Support (WTS)*
Total nett course fee payable, including GST, after additional funding from WTS
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click here.
Tel: 6334 1080
111 North Bridge Road
Peninsula Plaza, Singapore 179098
Download Enrolment form here
SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.