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WSQ Develop New Products / 


Services 

 (Conducted in English / Mandarin) 
 
Programme Details 

Upcoming Classes
Total Training Hours: 16


Introduction

 
This two-day workshop equips one with the necessary skills and knowledge needed to develop new product or services to meet customer demands and expectations. Learners will be guided through the planning, development and implementation process of the newly developed product or service offering.
 
 
Content / Structure

Assess customer’s needs and expectations to develop new products/ services
  • Examine data from customer database, customer satisfaction surveys and statistical information from government agencies to determine customer’s needs and expectations
  • Develop new products/ services that are aligned to meeting customer’s needs and expectations

Innovate product or service offerings to respond to customer’s needs and expectations
  • Use design tools and organisational technologies to improve service operations, taking into consideration factors such as the availability of resources, market potential of service offerings and alignment to marketing plans

Evaluate product/ service developed to ensure that it is in line with customer’s needs and expectations
  • Assess factors such as the availability of resources, market potential of service offerings and alignment to marketing plans to improve service operations through the use of design tools and organisational technologies

Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
 
 
Who Should Attend
Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities. 
 











 
 

 
English
27/09/2017 - 04/10/2017
Wed, 9am - 6pm
 
Chinese
06/10/2017 - 13/10/2017
Fri, 9am - 6pm
 
Fees

Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant
$420.00
$449.40

$210.00
$210.00

$239.40
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy

$368.00




$71.40 
Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS

$389.00 



$50.40
*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6334 1080 
Email: info@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.















 




 


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