Introduction
This two-day workshop teaches knowledge and application skills necessary to develop a manpower resource plan and optimise the use of workforce in a service environment. Learners will be able to evaluate the performance of the team and communicate manpower plans and changes to the workforce.
Content / Structure
Develop manpower resource plan in line with organisation’s vision, mission, values and service operations plan
- Plan manpower resource required to support the service operations plan of the organisation
- Align manpower resource plan to the organisation’s vision, mission, values and service operations plan
Evaluate performance of team in line with service operations plan
- Establish criteria to evaluate performance
- Gather feedback and data on team performance
- Identify areas of improvement for team performance
Optimise manpower resources for service excellence
- Employ techniques to equip staff to perform different tasks within the service value chain according to organisational service standards
- Re-design jobs to enhance productivity
- Incorporate flexible schemes to handle variations in customer traffic
Communicate manpower plans and changes to team
- Conduct team meetings to share the changes in job scope
- Explain the rationale behind manpower changes
- Reinforce how manpower changes will help the organisation achieve service excellence
Assessment & Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment..
| Who Should Attend |
| This course is suitable for Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to raise the company's service standards and enhance career progression opportunities. |
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Fees
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Full Course Fee
Full Course Fee with 7% GST
SSG Grant*
Nett Course Fee
Total nett course fee payable, including GST, after SSG grant
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$380.00
$406.60
$190.00
$190.00
$216.60 |
Additional Funding if eligible under Mid-Career Enhanced Subsidy*
Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy |
$342.00
$64.60 |
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*Terms and conditions apply.
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click here.
Contact Us
Tel: 6334 1080
Email: info@scciob.edu.sg
Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098
Forms
Download Enrolment form here
SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.
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