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WSQ Optimise Workforce for 


Service Excellence

 (Conducted in English) 
 
Programme Details 

Upcoming Classes
Total Training Hours: 16

Chinese
20/11/2017 - 27/11/2017
Mon, 9am - 6pm

English
07/11/2017 - 14/11/2017
Tue, 9am - 6pm


Introduction

 
This two-day workshop teaches knowledge and application skills necessary to develop a manpower resource plan and optimise the use of workforce in a service environment. Learners will be able to evaluate the performance of the team and communicate manpower plans and changes to the workforce.
 
 
Content / Structure
Develop manpower resource plan in line with organisation’s vision, mission, values and service operations plan
  • Plan manpower resource required to support the service operations plan of the organisation
  • Align manpower resource plan to the organisation’s vision, mission, values and service operations plan

Evaluate performance of team in line with service operations plan
  • Establish criteria to evaluate performance
  • Gather feedback and data on team performance
  • Identify areas of improvement for team performance

Optimise manpower resources for service excellence
  • Employ techniques to equip staff to perform different tasks within the service value chain according to organisational service standards
  • Re-design jobs to enhance productivity
  • Incorporate flexible schemes to handle variations in customer traffic

Communicate manpower plans and changes to team
  • Conduct team meetings to share the changes in job scope
  • Explain the rationale behind manpower changes
  • Reinforce how manpower changes will help the organisation achieve service excellence
 
Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
 
 
Who Should Attend
This course is suitable for Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to raise the company's service standards and enhance career progression opportunities. 
 













 

 

Fees

Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant
$380.00
$406.60

$190.00
$190.00

$216.60
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy

$342.00




$64.60
Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS

$361.00 



$45.60
*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6334 1080 
Email: info@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.




























 

 


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