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WSQ Advanced Certificate in Service Excellence

This 3+1 modules course advanced certificate will develop the strategic skills to groom the "Service Coach" in you, with the relevant competencies to nurture and supervise staff for service excellence. 

Role Modelling to Establish Customer Relationship 
(Conducted in: English / Mandarin)
 
Role modelling the service vision of an organisation to build customer confidence and develop customer relationships that build customer loyalty.

Course Schedule:
Medium  Schedule
 English  09 & 16 June 2018
 
Every Saturday, 9am - 6pm
 Mandarin  21 & 28 May 2018
 Every Monday, 9am - 6pm

  
Manage Service Operations and Performance
(Conducted in: English/Mandarin)
 
Acquire the skills in effective management of resources and service operations including staff performance and customer satisfaction level, so as to achieve service excellence.

Course Schedule:
Medium  Schedule
 English   12, 19 & 26 June 2018
 Every Tuesday, 9am - 6pm
 Mandarin  20, 27 May & 03 June 2018
 Every Sunday, 9am - 6pm

 
Cultivate and Manage Service Performance
(Conducted in: English/Mandarin)
 
Learn the knowledge and application skills needed to coach individuals for service performance and to manage in a diverse service environment.

Course Schedule:
Medium  Schedule
 English    31 May, 7 & 14 June 2018 
 Every Thurday, 9am - 6pm
 Mandarin  30 May, 6 & 13 June 2018
 Every Wedneday, 9am - 6pm

  
Certified Service Professional 
(Conducted in English / Mandarin) 

This elective unit address the key development checkpoints addressing the mindset, heartset and skillset needed towards being a service professional, which is applicable across all industries and not just the service sector. 

Course Schedule:
Medium  Schedule
 English  To be Confirmed 
 Mandarin
To be Confirmed






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