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WSQ Advanced Certificate in Service Excellence

This 3+1 modules course advanced certificate will develop the strategic skills to groom the "Service Coach" in you, with the relevant competencies to nurture and supervise staff for service excellence. 

Role Modelling to Establish Customer Relationship 
(Conducted in: English / Mandarin)
 
Role modelling the service vision of an organisation to build customer confidence and develop customer relationships that build customer loyalty.

Course Schedule:
Medium  Schedule
 English 20 March & 27 March 2018
 
Every Tues, 9am - 6pm
 Mandarin  3 Jan  & 10 Jan 2018
 Every Wed, 9am - 6pm

  
Manage Service Operations and Performance
(Conducted in: English/Mandarin)
 
Acquire the skills in effective management of resources and service operations including staff performance and customer satisfaction level, so as to achieve service excellence.

Course Schedule:
Medium  Schedule
 English   21 May, 28 May & 4 June 2018
Every Mon, 9am - 6pm
 Mandarin  18 April, 25 April & 2 May 2018
 Every Wed, 9am - 6pm

 
Cultivate and Manage Service Performance
(Conducted in: English/Mandarin)
 
Learn the knowledge and application skills needed to coach individuals for service performance and to manage in a diverse service environment.

Course Schedule:
Medium  Schedule
 English  17 April, 24 April & 8 May 2018 
Every Tue, 9am - 6pm
 Mandarin 17 Jan, 24 Jan & 31 Jan 2018
 Every Wed, 9am - 6pm

  
Certified Service Professional 
(Conducted in English / Mandarin) 

This elective unit address the key development checkpoints addressing the mindset, heartset and skillset needed towards being a service professional, which is applicable across all industries and not just the service sector. 

Course Schedule:
Medium  Schedule
 English  To be Confirmed 
 Mandarin
To be Confirmed






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