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WSQ Certified Service


 (Conducted in English / Mandarin) 
  Programme Details 

Upcoming Classes
Mandarin class:
 06/9, 13/9, 20/9 & 27/9 2019
Each Friday 9am-6pm


WSQ Certified Service Professional (CSP) Programme allows learners to embark on a ‘journey’ towards being a service professional. They are taken through key development checkpoints addressing the mindset, heartset and skillset needed. Upon completion of the Programme, learners ‘graduate’ to begin a lifelong journey to being a ‘Service Professional’ – a career where they can find significance and fulfilment in.

Content / Structure
3 competency units: 
  • Provide Go-the-Extra-Mile for Service
  • Project a Positive and Professional Image
  • Respond to Service Challenges
Participants may choose between:
(A) E-learning 28hrs: E-learning (4hrs) + Applied Learning (24 hrs) 
(B) Applied Learning 32hrs : Applied Learning (32hrs)  

Assessment & Certificate 
Participants who have fulfilled at least 100% attendance and met all course requirements will be awarded with a SSG Statement of Attainment Certified Service Professional. Learners can also leverage on the CSP Composite SOA to attain the WSQ Qualification in Certificate in Service Excellence by completing the additional modules required.
Who Should Attend
Service staff who are seeking to raise their service standards through this national curriculum and enhance their career progression opportunities.  




Full Course Fee
Full Course Fee with 7% GST 

SSG 80% Grant*  
Total nett course fee payable, including GST, after SSG grant


Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy


Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS


*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 

Contact Us
Tel: 6334 1080 

111 North Bridge Road
Peninsula Plaza, Singapore 179098

Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.

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