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Demonstrate the Service Vision

(Conducted in English / Mandarin)
  Programme Details 

Upcoming Classes
English: 
TBA

Mandarin:
TBA

              


Introduction


The Demonstrate the Service Vision module will equip the learners to recognise the importance of their role in contributing to the organisation’s vision, mission and values. They will learn the methods to serve the diverse customer mix including the tech savvy besides cultural traits or buying behaviour and according to the organisation’s standards. Also to learn the various methods to self-monitor their service performance to maintain the organisation’s service standard on a consistent basis.


Content / Structure
3 competency units: 
  • Understand one’s role and its contributions to the organisation’s vision, mission and values
  • Show the delivery of service as per organisation’s vision, mission and values
  • Examine one’s performance in alignment with the organisation’s vision, vision and values

Assessment & Certificate 
Participants who have fulfilled at least 100% attendance and met all course requirements will be awarded with a SSG Statement of Attainment. Learners can also attain the WSQ Certificate in Service Excellence by completing the additional modules required.
 
 
Who Should Attend
Service staff who are seeking to raise their service standards through this national curriculum and enhance their career progression opportunities.  
 
 








 

 

Fees

Full Course Fee
Full Course Fee with 7% GST 

SSG 80% Grant*  
Total nett course fee payable, including GST, after SSG grant
$190.00
$203.30

$136.00


$67.30
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy

$171.00



$32.30
   
*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6334 1080 
Email: info@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.



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