SCCIOB
 
 
Home  |   About Us   |   Programmes   |   SkillsFuture   |   Events   |   Media Release   |   Careers   |   Contact Us
 
 


 
WSQ Service Excellence Level 4
Be The Service Leader!
Groom the skills and competencies to operationalise and implement service excellence in your organisation.


Develop New Products/Services
(Conducted in: English / Mandarin)
 
Learn how to innovate product or service offerings and ensure that it is in line with customer’s needs and expectations.

Course Schedule:
Medium  Schedule
 English  27/09/2017 - 04/10/2017
Wed, 9am - 6pm
 Mandarin 06/10/2017 - 13/10/2017
Fri, 9am - 6pm

  
Foster Service Innovation
(Conducted in: English / Mandarin)
 
Promote service innovation culture within the organisation and lead your team in generating service innovation ideas. 

Course Schedule:
Medium  Schedule
 English  19/09/2017 - 26/09/2017
Tue, 9am - 6pm
 Mandarin 09/10/2017 - 16/10/2017
Mon, 9am - 6pm


 
Optimise Workforce for Service Excellence
(Conducted in: English / Mandarin)
 
Acquire the fundamental skills on how to develop manpower resource plan and evaluate performance of team in line with the service operations plan. 

Course Schedule:
Medium  Schedule
 English  28/09/2017 - 05/10/2017
Thu, 9am - 6pm
 Mandarin 20/11/2017 - 27/11/2017
Mon, 9am - 6pm


  
Develop Service Operations
(Conducted in: English / Mandarin)
 
This unit covers knowledge and application skills to develop a service operations plan in order to deliver service excellence. It involves developing a service operations plan which is in line with the customer-focused strategy, communicating the service operations plan to the team, evaluating the service operations performance and implementing corrective action for improvement.

Course Schedule:
Medium  Schedule
 English  25/10/2017 - 01/11/2017
Wed, 9am - 6pm
 Mandarin 06/11/2017 - 13/11/2017
Mon, 9am - 6pm

  
Lead with Service Vision
(Conducted in: English / Mandarin)

This unit covers knowledge and application skills in leading a team to deliver service excellence that is in line with the organisation’s customer-focused strategy. It includes promoting a customer-centric environment and analysing the team’s performance to identify areas of improvement.


Course Schedule:
Medium  Schedule
 English  03/10/2017 - 10/10/2017
Tue, 9am - 6pm
 Mandarin 23/10/2017 - 30/10/2017
Mon, 9am - 6pm


 




| Previous Previous |
Language & Culture Studies
Business Studies
Immersion Programmes
Corporate Training

Course Schedule  
Student Testimonials & Speeches  
Insurance Schemes  
Our Location  
FAQ  
Subscribe to our Emails:
Please enter the access code as shown below:
(This helps us prevent automated submissions)
[?]
Access Code: *
If you cannot see above access code or it's expired click here.
  

Wholly owned subsidiary of




Partner of

 


Accreditations