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Service Transformation for SMEs

through Lean

(Conducted in English) 
Programme Details

Upcoming Class 
Total Training Hours: 24 (1-day classroom
training + 4 half-day on-site sessions)

Commencement Date: TBA

Transform Your Current Service 
Reduce Service Wastes


- Maximise Resources
- Better Human Capital Management 
- Greater Customer Satisfaction
- Reduce Operating Cost
Service Transformation for SMEs through Lean (STL) is  a compact “Learn & Apply” programme designed with SMEs in the service sector in mind, leveraging on the expertise of 2 established institutions – Singapore Chinese Chamber Institute of Business (SCCIOB) and Singapore Institute of Manufacturing Technology (SIMTech). 
Sign up for STL today to achieve at least 20% improvement in your company’s productivity!
Course Content / Structure
Participants and the company will be on an experiential journey which comprises inspiring classroom session and on-site mentorship.  

Participants will start with an understanding on Lean and be inspired on how to conceptually adapt to a situation at their company as the on-site project to implement for the programme.  
Duration: 8 hours (1 Day Session) 

Participants together with the management of the company will scope the on-site project jointly with the programme mentors. All staff involved in the implementation will have the hands-on experience in adapting Lean concepts at their site facilitated by the mentors.
Duration: 16 hours (4 half-day sessions) 
Assessment and Certificate
Upon fulfilling the minimum 75% attendance and the project requirements, participants will be awarded with a Certificate of Achievement jointly awarded by SCCIOB and SIMTech.

Business owners, managers and team leaders from SMEs in the service sector who are responsible in fulfilling organisation’s productivity goals and initiatives. 

For more details, please download the course brochure here.
Full Course Fee
After WDA Grant*

Nett Course Fee After WDA Grant* (inc. 7% GST) 

*Terms and conditions apply. 

Contact Us
Tel: 63341080 

Classroom training will be conducted at SCCIOB. 
On-site mentorship will be held at participant’s workplace. 
111 North Bridge Road
Peninsula plaza, 
Singapore 179098

Download Enrolment form

*SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances


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