SCCIOB
 
 
Home  |   About Us   |   Programmes   |   SkillsFuture   |   Events   |   Media Release   |   Careers   |   Contact Us
 
 


 
Lead With Service Vision
 


 (Conducted in English) 
 
Programme Details 

Upcoming Classes
Total Training Hours: 16

Chinese
1 & 8 Dec 2018 
(Every Sat) 9am - 6pm

English

13 & 20 Nov 2018 
(Every Tue) 9am-6pm
&
15 & 22 Nov 2018
(Every Thurs) 9am - 6pm
  


Introduction 

This two-day workshop teaches the knowledge and application skills in leading a team to deliver service excellence that is in line with the organisation’s customer- focused strategy. It includes promoting a customer-centric environment and analysing the team’s performance to identify areas of improvement. 

 

Content / Structure 

  • Recognise the roles and responsibilities of a leader in operationalising the organisation’s vision, mission and values
  • Promote a customer-centric environment to influence team to achieve service excellence
  • Analyse performance of team to identify follow-up actions for improvement

Assessment & Certificate 

 Upon successful completion, participant will receive a SSG Statement of Attainment. 

 
Who Should Attend
This course is suitable for Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to raise the company's service standards and enhance career progression opportunities. 
 
 

 
Fees
Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant
$600.00
$642.00

$240.00
$240.00

$402.00
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy

$540




$102
Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS

$570 



$72
*Terms and conditions apply. 

Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6505 3854 / 6505 3897
Email: peggy@scciob.edu.sg / Jestor@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.













Language & Culture Studies
Business Studies
Immersion Programmes
Corporate Training

Course Schedule  
Student Testimonials & Speeches  
Insurance Schemes  
Our Location  
FAQ  
Subscribe to our Emails:
Please enter the access code as shown below:
(This helps us prevent automated submissions)
[?]
Access Code: *
If you cannot see above access code or it's expired click here.
  

Wholly owned subsidiary of




Partner of

 


Accreditations