This two-day workshop teaches the knowledge and application skills in leading a team to deliver service excellence that is in line with the organisation’s customer- focused strategy. It includes promoting a customer-centric environment and analysing the team’s performance to identify areas of improvement.
Content / Structure
- Recognise the roles and responsibilities of a leader in operationalising the organisation’s vision, mission and values
- Promote a customer-centric environment to influence team to achieve service excellence
- Analyse performance of team to identify follow-up actions for improvement
Assessment & Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment.
|Who Should Attend
|This course is suitable for Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to raise the company's service standards and enhance career progression opportunities.
*Terms and conditions apply.
Full Course Fee
Full Course Fee with 7% GST
Nett Course Fee
Total nett course fee payable, including GST, after SSG grant
|Additional Funding if eligible under Mid-Career Enhanced Subsidy*
Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy
|Additional Funding if eligible under Workfare Training Support (WTS)*
Total nett course fee payable, including GST, after additional funding from WTS
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click here.
Tel: 6334 1080
111 North Bridge Road
Peninsula Plaza, Singapore 179098
Download Enrolment form here
SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.