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WSQ Develop Service Operations 

 (Conducted in English / Mandarin) 
 
Programme Details 

Upcoming Classes
Total Training Hours: 16


I
Introduction

This two-day workshop teaches the ability to develop a service operations plan in order to deliver service excellence. It also includes evaluating the plan against key performance indicators and implementing corrective actions to improve performance. 

 

Content / Structure 

Understand customer-focused strategy, develop and communicate service operations plan to service team, evaluate performance of service operations, analyse service performance data against key performance indicators and implement corrective actions to enhance organisation’s service operations performance and efficiency.

 

Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment. 

 
Who Should Attend
This course is suitable for Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to enhance their skills and knowledge in customer service. opportunities. 
 











 
 


 

Chinese
14 & 21 Nov 2018 
(Every Wed) 9am-6pm

English
29 Nov & 6 Dec 2018
(Every Thurs) 9am-6pm

Fees

Full Course Fee
Full Course Fee with 7% GST 


SSG Grant* 

Nett Course Fee 

Total nett course fee payable, including GST, after SSG grant

$600.00
$642.00

$240.00
$240.00

$402.00

Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy


$540




$102

Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS


$570 



$72

*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6505 3854 / 6505 3897
Email: peggy@scciob.edu.sg / Jestor@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.

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