This two-day workshop teaches the ability to develop a service operations plan in order to deliver service excellence. It also includes evaluating the plan against key performance indicators and implementing corrective actions to improve performance.
Content / Structure
Understand customer-focused strategy, develop and communicate service operations plan to service team, evaluate performance of service operations, analyse service performance data against key performance indicators and implement corrective actions to enhance organisation’s service operations performance and efficiency.
Assessment & Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment.
|Who Should Attend
|This course is suitable for Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to enhance their skills and knowledge in customer service. opportunities.
9 & 16 April 2019
(Every Tue) 9am-6pm
20 & 27 Jan 2019
(Every Sun) 9am - 6pm
13 & 20 June 2018
(Every Thurs) 9am-6pm
*Terms and conditions apply.
Full Course Fee
Full Course Fee with 7% GST
Nett Course Fee
Total nett course fee payable, including GST, after SSG grant
Additional Funding if eligible under Mid-Career Enhanced Subsidy*
Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy
Additional Funding if eligible under Workfare Training Support (WTS)*
Total nett course fee payable, including GST, after additional funding from WTS
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click here.
Tel: 6334 1080
111 North Bridge Road
Peninsula Plaza, Singapore 179098
Download Enrolment form here
SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.