This unit discuss the knowledge and application skills to establish and maintain relationships to enhance service excellence. It addresses how to assess and evaluate the effectiveness of service partnerships and implement continual improvements to strengthen relationships with service partners.
Content / Structure
- Establish and maintain relationships with service partners to enhance service excellence
- Assess performance of service partnerships to identify areas of improvement
- Implement continual improvements to strengthen relationships with service partners
Assessment & Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment.
|Who Should Attend
|This course is suitable for Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to raise the company's service standards and enhance career progression opportunities.
12 & 19 Feb 2019
(Every Tue) 9am-6pm
10 & 17 Jan 2019
(Every Thurs) 9am - 6pm
3 & 10 March 2019
(Every Sun) 9am - 6pm
*Terms and conditions apply.
Full Course Fee
Full Course Fee with 7% GST
Nett Course Fee
Total nett course fee payable, including GST, after SSG grant
|Additional Funding if eligible under Mid-Career Enhanced Subsidy*
Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy
|Additional Funding if eligible under Workfare Training Support (WTS)*
Total nett course fee payable, including GST, after additional funding from WTS
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click here.
Tel: 8127 3636
111 North Bridge Road
Peninsula Plaza, Singapore 179098
Download Enrolment form here
SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.