SCCIOB
 
 
Home  |   About Us   |   Programmes   |   SkillsFuture   |   Events   |   Media Release   |   Careers   |   Contact Us
 
 


 
Manage Partnerships for Service Excellence 

 (Conducted in English) 
 
Programme Details 

Upcoming Classes
Total Training Hours: 16
  


Introduction 

This unit discuss the knowledge and application skills to establish and maintain relationships to enhance service excellence. It addresses how to assess and evaluate the effectiveness of service partnerships and implement continual improvements to strengthen relationships with service partners

 

Content / Structure 

  • Establish and maintain relationships with service partners to enhance service excellence
  • Assess performance of service partnerships to identify areas of improvement
  • Implement continual improvements to strengthen relationships with service partners

Assessment & Certificate 

 Upon successful completion, participant will receive a SSG Statement of Attainment. 

 
Who Should Attend
This course is suitable for Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to raise the company's service standards and enhance career progression opportunities. 
 
 

 
Chinese
TBC

English
10 & 17 Jan 2019
(Every Thurs) 9am - 6pm
&
3 & 10 March 2019
(Every Sun) 9am - 6pm

Fees

Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant
$600.00
$642.00

$240.00
$240.00

$402.00
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy

$540




$102
Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS

$570 



$72
*Terms and conditions apply. 

Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6505 3845
Email: laris@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.













Language & Culture Studies
Business Studies
Immersion Programmes
Corporate Training

Course Schedule  
Student Testimonials & Speeches  
Insurance Schemes  
Our Location  
FAQ  
Subscribe to our Emails:
Please enter the access code as shown below:
(This helps us prevent automated submissions)
[?]
Access Code: *
If you cannot see above access code or it's expired click here.
  

Wholly owned subsidiary of




Partner of

 


Accreditations