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Vendor Management

Course Reference No: CRS-Q-0038619-TOU

Manage vendor relationships by ensuring performance as per contracts, operations within standards established by the organisation such as adherence to safety, security, compliance standards. Develop and sustain vendor relationships and manage vendor performance.  

Course Content:

  • Sustain smooth interactions and relationships with vendors
  • Determine and set clear parameters and expectations of vendors' roles and responsibilities
  • Negotiate with vendors to align interests and/or goals and arrive at mutually-beneficial arrangements
  • Analyse vendor service delivery and performance levels in line with key performance indicators, and provide performance feedback
  • Resolve complaints and quality or service issues with vendors
  • Evaluate the impact of contractual issues and problems on the organisation, and determine if a major contractual breach has occurred
  • Manage vendors' performance against standards and benchmarks 


Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Learning Outcomes:

  1. Evaluate the vendor relationship and how to interact with the vendors
  2. Determine vendor selection criteria
  3. Apply negotiation strategies with vendors to meet the organisation objectives
  4. Outline the impacts of non-contractual fulfilment by vendors
  5. Take steps to resolve complaints on vendors’ performance
  6. Analyse the performance of vendors against the set key performance indicators

Target Participants: 
  1. Event, Project, Event Operations Manager/Assistant Manager, Supervisor, Team Lead in organising events
  2. Industry practitioners who have the relevant work experience from other related industry or sectors wanting to enhance their skills and knowledge pertaining to the BTMICE industry
  3. Career switchers with managerial or leadership experience, or individuals in other related industry or sectors wanting to expand their job portfolio or are seeking national certification/qualification

Course Details:

Upcoming Classes: 
30 Oct & 2 Nov 2020
9.00am to 6.00pm
Language: English

Online (Using Zoom)


Upcoming Classes: 
16 & 19 Oct 2020
9.00am to 6.00pm
Language: Mandarin

Online (Using Zoom)

Total Training Hours:
16 hours
Registration Closing Date: 7 working days before course commencement

Course Fees:

  Singapore Citizens 
(21-39 yrs old) &
Permanent Residents
(21 & above)
SG Citizens ≥ 40yrs
SME Sponsored
Full Course Fees
(incl. 7% GST)
$513.60 $513.60
 Training Grant $240.00 $432.00
Amount Payable
(incl. 7% GST)
$273.60 $81.60
Prices shown are not inclusive of application fee and any other additional fees that may be stipulated

Further offset your course fees by using your SkillsFuture Credits!


Assessment & Certification: 

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.

Download the Enrolment Form here

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