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Service Information and Results

Course Reference No: 

Analyse customer data to establish and improve the level of service quality and customer satisfaction in the organisation, which includes implementing improvement plans to close gaps
 

Course Content:

  • Analyse service quality and customer satisfaction results to determine the organisation's performance       
  • Communicate findings and results to relevant stakeholders
  • Implement improvement plans to close service performance gaps
   

Methodology:

Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
 

Learning Outcomes:

  1. Examine service data like service quality and customer satisfaction results to establish the organisation's performance
  2. Communicate using appropriate methods findings and results to respective stakeholders
  3. Develop and communicatie improvement plans to close service performance gaps

Target Participants: 
  1. Retail Manager, Store Manager / Assistant Manager, Supervisor, Team Lead in the daily business activities of retail store
  2. Industry practitioners who have the relevant work experience from other service industries or sectors wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Retail industry.
  3. Career switchers with managerial or leadership experience, or individuals in other related industries or wanting to join the retail industry




Course Details:

Upcoming Classes: 
03 & 04 Jun 2020
9.00am to 6.00pm
Language: English

Venue:
111 North Bridge Road #06-05/06
Peninsula Plaza, Singapore 179098

 

Upcoming Classes: 
23 & 24 Jun 2020
9.00am to 6.00pm
Language: 
English

Venue:
111 North Bridge Road #06-05/06
Peninsula Plaza, Singapore 179098


Total Training Hours:
16 hours
Registration Closing Date: 7 days before course commencement
 

Course Fees:

  Singapore Citizens 
(21-39 yrs old) &
Permanent Residents
(21 & above)
SG Citizens ≥ 40yrs
SME Sponsored
Full Course Fees
(incl. 7% GST)
$577.80 $577.80
 Training Grant $240.00 $486.00
Amount Payable
(incl. 7% GST)
$337.80 $91.80
Prices shown are not inclusive of application fee and any other additional fees that may be stipulated

Further offset your course fees by using your SkillsFuture Credits!

 

Assessment & Certification: 

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Certificate of Proficiency.
Download the Enrolment Form here


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