Our Programmes
Business Studies
SCCIOB has been charted since its inception to provide a diverse range of business, management and skill specific programmes to meet the training & development needs of various industries.
Our Business Studies programmes focus on equipping our learners with comprehensive management knowledge and practical solutions to deal with rapidly changing business environments effectively. SCCIOB works closely with industry partners in the development of our programmes and is the sole training institute that offers Chinese as mode of instruction for most of the diplomas and certificates programmes in Singapore.
Scroll down to view our Business Studies programmes below or view all Our Programmes at a Glance
WSQ Diploma in Tourism
Equips learners to pursue careers in the BTMICE industry, from the man...
Read More
WSQ in Tourism (Venue Management and Operations)
Equips learners to apply essential knowledge and skills pertaining to ...
Read More
Supply Chain Management
Focused on a more traditional management and business based approach, ...
Read More
WSQ Retail Operations
Develop business opportunities, manage operational and service excelle...
Read More
WSQ Diploma in Retail (E-Commerce (Omni-Channel))
Gain the managerial and supervisory skills to optimise e-commerce oper...
Read More
WSQ Diploma in Retail (Marketing)
Optimise the marketing activities of an organisation through identifyi...
Read More
WSQ Diploma in Design (Business)
Be equipped with the right skills to incorporate Design Thinking into ...
Read More
WSQ Diploma in Design (Innovation)
Adopt emphathetic design to determine user's needs and wants, facilita...
Read More
WSQ Diploma in Logistics (Sales and Customer Service)
Sales and Customer Service has an essential role to play in every mark...
Read More
WSQ Diploma in Logistics (Freight Forwarding and Operations)
Freight forwarders should be experts at organizing the tasks required ...
Read More
WSQ Food Services
Increasingly, local food and beverages (F&B) companies are using techn...
Read More
Certificate in Supervisory Management
Improve your role as a supervisor and effectively bridge the gap betwe...
Read More
Service Leadership
Acquire the skills and competencies to operationalise and implement se...
Read More
Fundamentals of the Personal Data Protection Act 2020
Understand the Personal Data Protection Act (PDPA), identify possible ...
Read More
Leadership & People Management
A systematic approach to acquire corporate leadership capabilities and...
Read More
WSQ Certificate in Service Excellence
Equip yourself with the resilience to handle challenging situations an...
Read More
WSQ Advanced Certificate in Service Excellence
The WSQ Advanced Certificate in Service Excellence aims to groom servi...
Read More
WSQ Advanced Certificate in Team Leadership
For leaders wanting to refine their strategic skills, the WSQ Advanced...
Read More
EXCELing in Financial Analytics and Reporting
Microsoft Excel is a powerful tool which can be harnessed to turn huge...
Read More
Introduction to Finance Management for Non-Accountants
Gain a clear knowledge & understanding of the value of a firm/project'...
Read More
Certificate in Understanding China Taxation System
Conducted in English, it will provide non-China nationals a thorough u...
Read More
Certificate in Financial Accounting
Conducted in Mandarin - pick up the basic fundamentals of financial ac...
Read More
Events Planning and Management
Develop, manage and execute event plans according to agreed timelines ...
Read More
Delegates and Participants Management
Manage policies and procedures for the management, registration and en...
Read More
Sponsorship Management
Identify sponsorship requirements and organise activities according to...
Read More
Resource Management
Equips learners to make use of tools and techniques to monitor resourc...
Read More
Project Management
Facilitate brainstorming discussions, encourage idea generation and sh...
Read More
MICE Equipment Management and Venue Management
Develop purchasing, leasing and maintaining equipment service contract...
Read More
Manpower Planning
Conduct project level manpower forecasts to bridge gaps between manpow...
Read More
Workplace Safety and Health Performance Management
Develop Workplace Safety and Health (WSH) inspection plans and review ...
Read More
Managing Stakeholder Expectations
Deliver service excellence that is in line with the organisation’s cus...
Read More
Sales Target Management
Set, analyse and achieve store sales targets to guide sales performanc...
Read More
Customer Loyalty
Manage customer loyalty and retention programmes within the organisati...
Read More
Service Information and Results
Analyse customer data to establish and improve the level of service qu...
Read More
Service Challenges
Develop service recovery frameworks, cascade service recovery procedur...
Read More
Problem Identification
Identify root causes and underlying factors of problems or situations ...
Read More
Process Improvement
Evaluate, report and resolve service shortfalls in line with organisat...
Read More
Productivity and Innovation Strategy
Manage systems to evaluate effectiveness of the productivity framework...
Read More
Business Opportunities Development
Identify necessary sources of information, extract applicable informat...
Read More
Brand Portfolio Management
Manage and execute branding features to create impactful point of diff...
Read More
E-Commerce Campaign Management
Develop detailed e-Commerce campaigns, liaise with partners to enhance...
Read More
Social Media Marketing
Evaluate the potential and suitability of social media marketing oppor...
Read More
Order Fulfilment and Returns Processing
Develop, revise and monitor order fulfilment guidelines to be competit...
Read More
Crisis Management
Allocate resources to handle a crisis, identify crisis response and re...
Read More
Write a Business Plan
Learn to write an impressive business plan through systematic approach...
Read More
Apply Basic Negotiation Skills and Techniques
Identify negotiation outcomes and the roles and responsibilities, prep...
Read More
Certificate in Understanding Singapore Income Tax and Goods & Services Tax (GST)
Gain a clearer understanding on proper Income Tax and Goods & Services...
Read More
Food and Beverage Inventory Management
Restaurants are more likely to find long-term success if they practice...
Read More
Technology Application and Implementation
Technology has touched every aspect of life, including the food and be...
Read More
Productivity Optimisation for Food and Beverages Operations
Unlike many other industries in process manufacturing, the food & beve...
Read More
Emergency Response Management
Though emergency plans are important for all companies, they may be pa...
Read More
Customer Acquisition and Relationship Management
Trying to understand customer acquisition in any business is probably ...
Read More
Idea Generation and Selection
Facilitate brainstorming discussions, encourage idea generation and sh...
Read More
Develop New Products/Services
Learn how to innovate product or service offerings and ensure that it ...
Read More
Foster Service Innovation
Promote service innovation culture within the organisation and lead yo...
Read More
Optimise Workforce for Service Excellence
Acquire the fundamental skills on how to develop manpower resource pla...
Read More
Analyse Service Quality and Customer Satisfaction to Develop Service Recovery
Develop service recovery frameworks and implement improvement plans to...
Read More
Lead with Service Vision
Covers how to conform to the organisation’s customer-focused strategy ...
Read More
Develop Service Operations
Develop service operation plans to provide excellent service, evaluate...
Read More
Manage Partnerships for Service Excellence
Assess and evaluate the effectiveness of service partnerships and impl...
Read More
Lead Team
Lead the implementation of vision at operational levels within an orga...
Read More
Manage Achievement of Results
Manage the achievement of results - develop team plans, monitor and re...
Read More
Enable People
Support employees to develop their skills and expertise. Identify skil...
Read More
Cultivate Workplace Relationships
Master the skills and knowledge required to cultivate harmonious and p...
Read More
Manage Self
Take stock of yourself in terms of your capabilities as a leader, and ...
Read More
Manage Change
Manage change processes when working with team leaders. It covers inno...
Read More
Demonstrate the Service Vision
Recognise the importance of their role in contributing to the organisa...
Read More
Engage in Service Innovation
Understanding the importance of service innovation and the methods and...
Read More
Optimise Performance in Diverse Service Environment
Acknowledge the importance of inclusiveness, demonstrating the use of ...
Read More
Implement Operations for Service Excellence
Understand their role in the service value chain, learn effective comm...
Read More
Role Modelling to Establish Customer Relationship
Learn to develop a role model of your organisation's service vision in...
Read More
Manage Service Operations and Performance
Understand the effective management of resources while being able to m...
Read More
Cultivate and Manage Service Performance
Manage a diverse service environment and improve service performance t...
Read More
Secure Prospect Commitment
Identify and negotiate with potential customers to achieve sales, fina...
Read More
Provide GEMS with a Positive and Professional Image
Equips learners in applying different techniques to serve the diverse ...
Read More
Respond to Service Challenges
Equips learners with the necessary skills and knowledge essential for ...
Read More
Provide Value-Added Customer Service
Leverage on the available organisation resources when engaging with cu...
Read More
Practical Inventory and Warehousing Management
Learn about the various techniques in managing your inventory and turn...
Read More
Advanced Letters of Credit
Transportation of goods from exporter to importer involves many third-...
Read More
Essentials of Letters of Credit
Letters of Credit serve as effective, inexpensive assurance of payment...
Read More
Understanding Incoterms
Highly recommended for businessmen who make use of incoterms on a regu...
Read More
Encourage People
Work effectively in the area of developing team members’ skills. Cover...
Read More
Implement Change
Implement change processes within a workgroup. Identify opportunities ...
Read More
Support Achievement of Results
Achieve results within a limited area of responsibility. Covers interp...
Read More
Support Team
Support and lead a team. Conduct team planning activities, demonstrate
Read More
Develop Self
Addresses the skills and knowledge required to model personal effectiv...
Read More
Build Team Relationships
Build strong and productive work relationships in teams. Covering part...
Read More
eCommerce Order Fulfilment Management and Administration
Learn to administer receiving, processing, delivery and optimisation p...
Read More
Business Studies
Business, management and skill-specific programmes to meet training & development needs of local industries...
China Ready Programme
Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
Upcoming Courses
Upskill. Innovate. Seize new Opportunities. - Advance your career with our upcoming courses at SCCIOB today!...Corporate Training
SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.
Sign Up Today