Our Programmes

Module Content

• Roles & function of a supervisor
• Be an effective and respected leader:
  • Effective communication management skills
• Get your staff to follow you
  • Excellent start for staff – Professional orientation
  • Developing sense of belonging – Professional skills training
  • Staff Evaluation – Staff appraisal methods
  • Disciplinary actions – When, Where & How
• Work efficiency:
  • Job planning and assignment
  • Production or Service Management
  • Time Management and Quality Control
  • Materials Management and Cost Control
  • Conflict Management and Team Building
• Be the bridge between staff & management

Learning Outcomes

The course will feature various case studies, discussions and self-assessment activities so that participants will understand more about themselves and how to best deal with their co-worker(s) in an effective manner.