About Us

Our Programmes

Cultivate and Manage Service Performance

Manage a diverse service environment and improve service performance through the use of coaching techniques while building team cohesion and managing diversity and challenges.

Module Content

  • Recognise the role of a coach in coaching for service performance and prepare coaching plan for individuals to address service performance
  • Demonstrate the use of coaching techniques to address service performance issues and Monitor progress of individual for improvements in service performance
  • Manage challenges and opportunities relating to diversity that have implications on service delivery


Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Target Participants:

Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities.

Medium of Instruction:


Total Training Hours: 24 hours (3 days)

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment

Course Schedule





Mode of Delivery:


Total Training Hours: 24 hours (3 days)
Registration Closing Date: 7 days before course commencement

Course Fees

Category Singapore Citizens & Permanent Residents Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents)
Funding Source SkillsFuture Funding (Baseline) SkillsFuture Mid-Career Enhanced Subsidy SkillsFuture Enhanced Training Support for SMEs
Course Fees $560.00 $560.00 $560.00
SkillsFuture Funding $280.00 $392.00 $392.00
Total Nett Fee $280.00 $168.00 $168.00
GST (8%) $44.80 $44.80 $44.80
Total Fee Payable to SCCIOB $324.80 $212.80 $212.80

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!


  In-Classroom Training Synchronous e-learning
TGS Code   TGS-2019503840
Course Support Period   01 Sep 2019 to 19 Jun 2023

Language & Culture

A diverse range of courses that incorporate Mandarin both at a business and a personal level...
Read More
View Detail

Business Studies

Business, management and skill-specific programmes to meet training & development needs of local industries...
Read More
View Detail

China Ready Suite

Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
Read More
View Detail


Lifelong learning and build deep skills that enable you to grow in your profession...
Read More
View Detail

Corporate Training

SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.

Sign Up Today