Our Programmes
Cultivate and Manage Service Performance
Manage a diverse service environment and improve service performance through the use of coaching techniques while building team cohesion and managing diversity and challenges.
Module Content
- Recognise the role of a coach in coaching for service performance and prepare coaching plan for individuals to address service performance
- Demonstrate the use of coaching techniques to address service performance issues and Monitor progress of individual for improvements in service performance
- Manage challenges and opportunities relating to diversity that have implications on service delivery
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Target Participants:
Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities.
Medium of Instruction:
English
Total Training Hours: 24 hours (3 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
Course Schedule
UPCOMIING DATES:
TBA
TIME:
TBA
Mode of Delivery:
TBA
Total Training Hours: 24 hours (3 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Category | Singapore Citizens & Permanent Residents | Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) |
|---|---|---|---|
| Funding Source | SkillsFuture Funding (Baseline) | SkillsFuture Mid-Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs |
| Course Fees | $560.00 | $560.00 | $560.00 |
| SkillsFuture Funding | $280.00 | $392.00 | $392.00 |
| Total Nett Fee | $280.00 | $168.00 | $168.00 |
| GST (8%) | $44.80 | $44.80 | $44.80 |
| Total Fee Payable to SCCIOB | $324.80 | $212.80 | $212.80 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
|
|
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | TGS-2019503840 | |
| Course Support Period | 01 Sep 2019 to 19 Jun 2023 |
Business Studies
Business, management and skill-specific programmes to meet training & development needs of local industries...
China Ready Suite
Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
SkillsFuture
Lifelong learning and build deep skills that enable you to grow in your profession...Corporate Training
SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.
Sign Up Today