Our Programmes
Cultivate and Manage Service Performance
Manage a diverse service environment and improve service performance through the use of coaching techniques while building team cohesion and managing diversity and challenges.
Module Content
- Recognise the role of a coach in coaching for service performance and prepare coaching plan for individuals to address service performance
- Demonstrate the use of coaching techniques to address service performance issues and Monitor progress of individual for improvements in service performance
- Manage challenges and opportunities relating to diversity that have implications on service delivery
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Target Participants:
Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities.
Medium of Instruction:
English
Total Training Hours: 24 hours (3 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
Course Schedule
UPCOMIING DATES:
TBA
TIME:
TBA
Mode of Delivery:
TBA
Total Training Hours: 24 hours (3 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Category | Singapore Citizens & Permanent Residents |
|---|---|
| Course Fees | $560.00 |
| GST (8%) | $44.80 |
| Total Fee Payable to SCCIOB | $604.80 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | ||
| Course Support Period |
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