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Our Programmes

Cultivate and Manage Service Performance

Manage a diverse service environment and improve service performance through the use of coaching techniques while building team cohesion and managing diversity and challenges.

Module Content

  • Recognise the role of a coach in coaching for service performance and prepare coaching plan for individuals to address service performance
  • Demonstrate the use of coaching techniques to address service performance issues and Monitor progress of individual for improvements in service performance
  • Manage challenges and opportunities relating to diversity that have implications on service delivery

Methodology

Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Target Participants:

Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities.

Medium of Instruction:

English

Total Training Hours: 24 hours (3 days)

Assessment and Certification

Participants who achieve at least 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
(FOR ALL 16 Hours course)

Participants who achieve 100% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
(FOR ALL 4/ 8 Hours course)

Course Schedule

Upcoming Dates:

Please call 63341080 for more information

Time:

9.00am to 6.00pm

Mode of Delivery:

Classroom Learning

Total Training Hours: 24 hours (3 days)
Registration Closing Date: 7 days before course commencement

Course Fees

Category Singapore Citizens & Permanent Residents
Course Fees $560.00
GST (9%) $50.40
Total Fee Payable to SCCIOB $610.40

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

 

UTAP - Get up to 50% Nett Course Fee support as an NTUC Member!

 

  In-Classroom Training Synchronous e-learning
TGS Code - -
Course Support Period - -

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