Our Programmes
Demonstrate the Service Vision
Recognise the importance in contributing to the organisation’s vision, mission and values and learn the methods to serve the diverse customer mix to maintain the organisation’s service standard on a consistent basis.
Module Content
- Understand one’s role and its contributions to the organisation’s vision, mission and values
- Show the delivery of service as per organisation’s vision, mission and values
- Examine one’s performance in alignment with the organisation’s vision, vision and values
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Target Participants:
Service staff who are seeking to raise their service standards through this national curriculum and enhance their career progression opportunities.
Medium of Instruction:
English
Total Training Hours: 8 hours
Assessment and Certification
Participants who achieve 75% and above attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
or User Participants who achieve at least 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
(FOR ALL 16 Hours course)
Participants who achieve 100% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
(FOR ALL 4/ 8 Hours course)
Course Schedule
Upcoming Dates:
15th October 2024 (English)
Time:
9.00am to 6.00pm (Wednesday & Thursday)
Mode of Delivery:
Classroom LearningUPCOMING DATES:
TBA
TIME:
TBA
Mode of Delivery:
TBA
Total Training Hours: 8 hours
Registration Closing Date: 7 days before course commencement
Course Fees
| Category | Singapore Citizens & Permanent Residents | Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) |
|---|---|---|---|
| Funding Source | SkillsFuture Funding (Baseline) | SkillsFuture Mid-Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs |
| Course Fees | $190.00 | $190.00 | $190.00 |
| SkillsFuture Funding | - | - | - |
| Total Nett Fee | - | - | - |
| GST (9%) | $17.10 | $17.10 | $17.10 |
| Total Fee Payable to SCCIOB | $207.10 | $207.10 | $207.10 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated. (refer to Chinese)
|
UTAP - Get up to 50% Nett Course Fee support as an NTUC Member! |
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | - | - |
| Course Support Period | - | - |
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