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Our Programmes

Develop Service Operations

Develop a service operations plan in order to deliver service excellence. It also includes evaluating the plan against key performance indicators and implementing corrective actions to improve performance.

Module Content

  • Understand customer-focused strategy
  • Develop and communicate service operations plan to service team
  • Evaluate performance of service operations
  • Analyse service performance data against key performance indicators
  • Implement corrective actions to enhance the organisation’s service operations performance and efficiency.

Target Participants:

Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to enhance their skills and knowledge in customer service opportunities.

Medium of Instruction:

English

Total Training Hours: 16 hours (2 days)

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.

Course Schedule

Upcoming Dates:

TBA

Time:

TBA

Mode of Delivery:

Classroom Learning

Upcoming Dates:

TBA

Time:

TBA

Mode of Delivery:

TBA

Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old) / 
Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs /
SME Sponsored
Full Course Fees (incl. 9% GST) $654.00 $654.00

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

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