Our Programmes
Develop Service Operations
Develop a service operations plan in order to deliver service excellence. It also includes evaluating the plan against key performance indicators and implementing corrective actions to improve performance.
Module Content
- Understand customer-focused strategy
- Develop and communicate service operations plan to service team
- Evaluate performance of service operations
- Analyse service performance data against key performance indicators
- Implement corrective actions to enhance the organisation’s service operations performance and efficiency.
Target Participants:
Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to enhance their skills and knowledge in customer service opportunities.
Medium of Instruction:
English
Total Training Hours: 16 hours (2 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.
Course Schedule
Upcoming Dates:
TBA
Time:
TBA
Mode of Delivery:
Classroom LearningUpcoming Dates:
TBA
Time:
TBA
Mode of Delivery:
TBA
Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Category | Singapore Citizens & Permanent Residents | Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) |
|---|---|---|---|
| Funding Source | SkillsFuture Funding (Baseline) | SkillsFuture Mid-Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs |
| Course Fees | $600.00 | $600.00 | $600.00 |
| SkillsFuture Funding | $300.00 | $420.00 | $420.00 |
| Total Nett Fee | $300.00 | $180.00 | $180.00 |
| GST (9%) | $54.00 | $54.00 | $54.00 |
| Total Fee Payable to SCCIOB | $354.00 | $234.00 | $234.00 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
|
UTAP - Get up to 50% Nett Course Fee support as an NTUC Member! |
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | - | |
| Course Support Period | - |
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