About Us

Our Programmes

Implement Operations for Service Excellence

Understand their role in the service value chain, learn effective communication with the diverse customer mix and identify one's performance issues

Module Content

  • Understand one’s role in the service value chain and its contributions to the organisation’s vision, mission and values
  • Build and review one’s performance by identifying and acquiring relevant information
  • Show service delivery as part of a team in accordance with the organisation’s service standards
  • Handle service performance issues with appropriate actions to resolve these issues


Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Target Participants:

Frontline service staff, Customer Service Representatives and Call Centre Officers etc

Medium of Instruction:


Total Training Hours: 16 hours (2 days)

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment

Course Schedule


10th & 17th November 2020


9.00am to 6.00pm


Delivered via synchronous e-learning

Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old)
& Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs /
SME Sponsored
Full Course Fees (incl. 7% GST) $363.80 $363.80
Training Grant $272.00 $306.00
Amount Payable (incl. 7% GST) $91.80 $57.80

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!


  In-Classroom Training Synchronous e-learning
TGS Code TGS-2020513712 TGS-2019504687
Course Support Period 28 Nov 2020 to 28 Sep 2022 31 Oct 2019 to 30 Oct 2021

Language & Culture

A diverse range of courses that incorporate Mandarin both at a business and a personal level...
Read More
View Detail

Business Studies

Business, management and skill-specific programmes to meet training & development needs of local industries...
Read More
View Detail

China Ready Suite

Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
Read More
View Detail


Lifelong learning and build deep skills that enable you to grow in your profession...
Read More
View Detail

Corporate Training

SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.

Sign Up Today