Our Programmes
Optimise Performance in Diverse Service Environment
Acknowledge the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience when dealing with diversity.
Module Content
- Recognise the importance of inclusiveness in a diverse service environment
- Apply of emotional intelligence when interacting with team members and customers
- Demonstrate resilience when faced with challenges in a diverse environment
- Monitoring own actions when handling with diversity.
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Target Participants:
Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities.
Medium of Instruction:
English
Total Training Hours: 16 hours (2 days)
Assessment and Certification
Participants who achieve at least 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
(FOR ALL 16 Hours course)
Participants who achieve 100% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
(FOR ALL 4/ 8 Hours course)
Course Schedule
Upcoming Dates:
Please call 63341080 for more information
Time:
9.00am to 6.00pm
Mode of Delivery:
Classroom LearningUPCOMING DATES:
TBA
TIME:
TBA
Mode of Delivery:
TBA
Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Category | Singapore Citizens & Permanent Residents | Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) |
|---|---|---|---|
| Course Fees | $310.00 | $310.00 | $310.00 |
| GST (9%) | $27.90 | $27.90 | $27.90 |
| Total Fee Payable to SCCIOB | $337.90 | $337.90 | $337.90 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
|
UTAP - Get up to 50% Nett Course Fee support as an NTUC Member! |
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | - | - |
| Course Support Period | - | - |
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