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Optimise Performance in Diverse Service Environment

Acknowledge the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience when dealing with diversity.

Module Content

  • Recognise the importance of inclusiveness in a diverse service environment
  • Apply of emotional intelligence when interacting with team members and customers
  • Demonstrate resilience when faced with challenges in a diverse environment
  • Monitoring own actions when handling with diversity.

Methodology

Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Target Participants:

Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities. 

Medium of Instruction:

English

Total Training Hours: 16 hours (2 days)

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment

Course Schedule

UPCOMING DATES:

24th November & 1st December 2020

TIME:

9.00am to 6.00pm

TRAINING FORMAT:

Delivered via synchronous e-learning

Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old)
& Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs /
SME Sponsored
Full Course Fees (incl. 7% GST) $331.70 $331.70
Training Grant $248.00 $279.00
Amount Payable (incl. 7% GST) $83.70 $52.70

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!

 

  In-Classroom Training Synchronous e-learning
TGS Code TGS-2020513704 TGS-2019503811
Course Support Period 28 Nov 2020 to 27 Sep 2022 01 Sep 2019 to 14 Jun 2023

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