Our Programmes

Module Content

• Identify the types of performance deficiency and examine the causes and their impact on organisation-related aspects
• Identify the root causes of the problems with team members using appropriate group facilitation techniques
• Deduce relevant linkages and patterns to identify key implications on organisational systems and processes
• Develop corrective action plans for any shortfalls identified in implemented solutions
• Shortlist and evaluate the most viable ideas using appropriate problem-solving and decision-making techniques and tools
• Determine a preferred solution using appropriate methods and draw up implementation plans to implement solutions
• Evaluate the effectiveness of the implemented solution and implementation plans

Methodology

Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Learning Outcomes

1. Identify shortfalls and root causes in weak performance seen in organisational systems and processes
2. Deduce key implications of problems on organisation systems and processes where solutions determined are using appropriate methods with recommended tools and techniques.
3. Evaluate the effectiveness of the implemented solutions and plans ideas with use of techniques
4. Design action plans that will address shortfalls in implemented solutions.