Our Programmes
Provide GEMS with a Positive and Professional Image
Instill the concept of going the extra mile to provide service excellence, including creating a positive customer experience and escalating areas of improvement to enhance the customer experience.
Module Content
- Understand the service mindset to go the extra mile for service excellence
- Build a professional image that creates positive experience in customer interaction
- Suggest improvements in customer experience with service innovation initiatives
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Target Participants:
Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities.
Medium of Instruction:
English
Total Training Hours: 16 hours (2 days)
Assessment and Certification
Participants who achieve at least 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
(FOR ALL 16 Hours course)
Participants who achieve 100% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
(FOR ALL 4/ 8 Hours course)
Course Schedule
Upcoming Dates:
23th to 24th October 2024 (English)
Time:
9.00am to 6.00pm (Wednesday & Thursday)
Mode of Delivery:
Classroom LearningUPCOMING DATES:
TBA
TIME:
TBA
Mode of Delivery:
TBA
Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Category | Singapore Citizens & Permanent Residents | Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) |
|---|---|---|---|
| Funding Source | SkillsFuture Funding (Baseline) | SkillsFuture Mid-Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs |
| Course Fees | $360.00 | $360.00 | $360.00 |
| SkillsFuture Funding | - | - | - |
| Total Nett Fee | - | - | - |
| GST (9%) | $32.40 | $32.40 | $32.40 |
| Total Fee Payable to SCCIOB | $392.40 | $392.40 | $392.40 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated. (refer to Chinese)
|
UTAP - Get up to 50% Nett Course Fee support as an NTUC Member! |
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | - | - |
| Course Support Period | - | - |
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