About Us

Our Programmes

Provide GEMS with a Positive and Professional Image

Equips learners in applying different techniques to serve the diverse customer mix including the tech savvy who vary from to cultural traits to needs expectation. 

Module Content

  • Understand the service mindset to go the extra mile for service excellence
  • Build a professional image that creates positive experience in customer interaction
  • Suggest improvements in customer experience with service innovation initiatives


Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Target Participants:

Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities.

Medium of Instruction:


Total Training Hours: 8 hours

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment

Course Schedule







Total Training Hours: 8 hours
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old)
& Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs /
SME Sponsored
Full Course Fees (incl. 7% GST) $385.20 $385.20
Training Grant $272.00 $324.00
Amount Payable (incl. 7% GST) $113.20 $61.20

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!


  In-Classroom Training Synchronous e-learning
TGS Code TGS-2020513715 TGS-2019504688
Course Support Period 28 Nov 2020 to 28 Sep 2022 31 Oct 2019 to 30 Oct 2021

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Corporate Training

SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.

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