Our Programmes
Service Information and Results
Analyse customer data to establish and improve the level of service quality and customer satisfaction in the organisation, which includes implementing improvement plans to close gaps.
Module Content
- Analyse service quality and customer satisfaction results to determine the organisation's performance
- Communicate findings and results to relevant stakeholders
- Implement improvement plans to close service performance gaps
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Learning Outcomes
- Examine service data like service quality and customer satisfaction results to establish the organisation's performance
- Communicate using appropriate methods findings and results to respective stakeholders
- Develop and communicatie improvement plans to close service performance gaps
Target Participants:
- Retail Manager, Store Manager / Assistant Manager, Supervisor, Team Lead in the daily business activities of retail store
- Industry practitioners who have the relevant work experience from other service industries or sectors wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Retail industry.
- Career switchers with managerial or leadership experience, or individuals in other related industries or wanting to join the retail industry
Medium of Instruction:
English
Total Training Hours: 16 hours (2 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.
Course Schedule
UPCOMING DATES:
Please call 63341080 for more information
TIME:
TBA
Mode of Delivery:
TBAUPCOMING DATES:
Please call 63341080 for more information
TIME:
TBA
Mode of Delivery:
TBA
Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Category | Singapore Citizens & Permanent Residents | Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) |
|---|---|---|---|
| Funding Source | SkillsFuture Funding (Baseline) | SkillsFuture Mid-Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs |
| Course Fees | $540.00 | $540.00 | $540.00 |
| SkillsFuture Funding | $270.00 | $378.00 | $378.00 |
| Total Nett Fee | $270.00 | $162.00 | $162.00 |
| GST (8%) | $43.20 | $43.20 | $43.20 |
| Total Fee Payable to SCCIOB | $313.20 | $205.20 | $205.20 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
|
|
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | TGS-2020506022 | TGS-2020503377 |
| Course Support Period | 10 Oct 2020 to 20 Sep 2024 | 23 Jan 2020 to 22 Jan 2026 |
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