
Our Programmes
Lead with Service Vision
Covers how to conform to the organisation’s customer-focused strategy to provide excellent service; to promote customer-centic environment and analyse how to improve team performance.

Module Content
- Recognise the roles and responsibilities of a leader in operationalising the organisation’s vision, mission and values
- Promote a customer-centric environment to influence team to achieve service excellence
- Analyse performance of team to identify follow-up actions for improvement
Target Participants:
Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to raise the company's service standards and enhance career progression opportunities.
Medium of Instruction:
English
Total Training Hours: 16 hours (2 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.

Course Schedule
UPCOMING DATES:
TBA
TIME:
TBA
Mode of Delivery:
TBAUPCOMING DATES:
TBA
TIME:
TBA
Mode of Delivery:
TBA
Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement
Course Fees
Singapore Citizens (21-39 Yrs Old) / Permanent Residents (21 & above) |
SG Citizens ≥ 40Yrs / SME Sponsored |
|
---|---|---|
Full Course Fees (incl. 8% GST) | $648.00 | $648.00 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
Course fees can be offset by using your SkillsFuture Credit! |
In-Classroom Training | Synchronous e-learning | |
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TGS Code | - | - |
Course Support Period | - | - |

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Upskill. Innovate. Seize new Opportunities. - Advance your career with our upcoming courses at SCCIOB today!...Corporate Training
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