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eCommerce Order Fulfilment Management and Administration

An efficient order fulfilment is key to a company's brand’s reputation, as customers today are more informed and have higher expectations. Mastering order fulfillment with a refined strategy in place also leads to lower operation costs, improved customer service, and allows for the ability to scale.

In this course, learn to collaborate with stakeholders to manage order fulfilments.

Module Content

Administer receiving, processing, delivery and optimisation processes for orders in order to support business and customer requirements. Collaborate with stakeholders to manage order fulfilments.

  1. Purchase administration and order processing which include request for quotation, purchase order (PO) creation, PO follow-up, goods receipt and supplier billing
  2. Purchasing function processes
  3. Inventory Management
  4. Communication techniques
     

Learning Outcomes

  1. Process organisation’s centralised and decentralised e-commerce operations purchasing orders
  2. Coordinate and monitor the end-to-end purchasing process to ensure efficient order tracking, goods receiving, and shipment management
  3. Communicate effectively with customers to address their queries and provide satisfactory solutions
  4. Demonstrate proficiency in inventory control and management to optimize inventory levels and minimize stockouts or excess inventory

Target Participants:

Professionals, Managers and Executives (PMEs) or team leader from the logistics and related sectors in supply chain, shipping, transportation and storage, freight, cargo, warehouse and procurement.

Entry Requirements

  1. Age 21 years or above and have at least 2 years of work experience in team leader or executive position. 
  2. Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills WSQ Level 4 WPL (Comprehensive) and WPN.

Medium of Instruction:

English

Assessment and Certification

Participants who fulfill at least 75% attendance for the whole course will be awarded the Statement of Attainment.

Course Schedule

Date, Time:

15th & 16th Aug 2024, 9.00am to 5.30pm

Mode of Delivery:

Classroom Learning

Online Registration:

TBA

Date, Time:

24th & 25th Oct 2024, 9.00am to 5.30pm

Mode of Delivery:

Classroom Learning

Online Registration:

TBA

Total Training Hours: 15 hours (2 days)
Enrolment Closing Date: 7 working days before course commencement

Course Fees

Category Singapore Citizens & Permanent Residents Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents)
Funding Source SkillsFuture Funding (Baseline) SkillsFuture Mid-Career Enhanced Subsidy SkillsFuture Enhanced Training Support for SMEs
Course Fees $420.00 $420.00 $420.00
SkillsFuture Funding $210.00 $294.00 $294.00
Total Nett Fee $210.00 $126.00 $126.00
GST (9%) $37.80 $37.80 $37.80
Total Fee Payable to SCCIOB $247.80 $163.80 $163.80

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!

UTAP - Get up to 50% Nett Course Fee support as an NTUC Member!

 

  In-Classroom Training Synchronous e-learning
TGS Code TGS-2023022147  
Course Support Period 13-06-2023 - 12-06-2025  

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