Our Programmes
WSQ Advanced Certificate in Service Excellence
The WSQ Advanced Certificate in Service Excellence aims to groom service coaches with the skills and competencies to nurture and supervise staff for service excellence.
Course Content:
The competencies at this level are aimed at grooming service coaches to be role models to new entrants. Competencies include coaching skills, as well as relationship management skills to build their ability to establish customer relationships. Individuals will also be introduced to skills in managing service operations and service performance.
Role Modelling to Establish Customer Relationship
Learn to develop a role model of your organisation's service vision in order to build customer confidence and enhancing customer loyalty.
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Manage Service Operations and Performance
Understand the effective management of resources while being able to manage service quality and customer satisfaction.
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Cultivate and Manage Service Performance
Manage a diverse service environment and improve service performance through the use of coaching techniques while building team cohesion and managing diversity and challenges.
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Events Planning and Management (Service Excellence)
Develop, manage and execute event plans according to agreed timelines and budgetary requirements. Manage implementation of integrated plans for multiple events to ensure cohesive planning
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Sponsorship Management (Service Excellence)
Identify sponsorship requirements and organise activities according to sponsorship and financial parameters. Facilitate acquisition of sponsorship opportunities and timely execution of sponsorship agreements.
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Language & Culture
A diverse range of courses that incorporate Mandarin both at a business and a personal level...
Business Studies
Business, management and skill-specific programmes to meet training & development needs of local industries...
China Ready Suite
Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
SkillsFuture
Lifelong learning and build deep skills that enable you to grow in your profession...Corporate Training
SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.
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