FOLLOW US

About Us

Our Programmes

WSQ Certificate in Service Excellence

Equip yourself with the resilience to handle challenging situations and diversity, provide go-the-extra mile service, as well as contribute to service improvements through service innovation.

Course Content:

Demonstrate the Service Vision

Recognise the importance in contributing to the organisation’s vision, mission and values. Learn the methods to serve the diverse customer mix including the tech savvy, besides cultural traits or buying behaviour and according to the organisation’s standards. Also to learn the various methods to self-monitor service performance to maintain the organisation’s service standard on a consistent basis.

Date Information

No Date
Information Yet

Learn more

Implement Operations for Service Excellence

Understand their role in the service value chain, learn effective communication with the diverse customer mix and identify one's performance issues

Date Information

No Date
Information Yet

Learn more

Optimise Performance in Diverse Service Environment

Acknowledge the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience when dealing with diversity.

Date Information

No Date
Information Yet

Learn more

Provide GEMS with a Positive and Professional Image

Equips learners in applying different techniques to serve the diverse customer mix including the tech savvy who vary from to cultural traits to needs expectation. 

Date Information

No Date
Information Yet

Learn more

Respond to Service Challenges

Equips learners with the necessary skills and knowledge essential for service staff to respond to challenging service situations with the usage of appropriate verbal and non-verbal communication techniques. 

Date Information

No Date
Information Yet

Learn more

Provide Value-Added Customer Service

Leverage on the available organisation resources when engaging with customers over various platforms. Learners will be able to portray professional etiquette and relay feedback received over different channels.

Date Information

No Date
Information Yet

Learn more

Engage in Service Innovation

Understand the importance of service innovation. It also cultivates the mind-set and skillset needed for a service staff to contribute to service innovation. Learners will be able to identify opportunities and apply the effective methods to increase customer satisfaction innovatively.

Date Information

No Date
Information Yet

Learn more

Language & Culture

A diverse range of courses that incorporate Mandarin both at a business and a personal level...
Read More
View Detail

Business Studies

Business, management and skill-specific programmes to meet training & development needs of local industries...
Read More
View Detail

China Ready Suite

Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
Read More
View Detail

SkillsFuture

Lifelong learning and build deep skills that enable you to grow in your profession...
Read More
View Detail

Corporate Training

SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.

Sign Up Today