Our Programmes
WSQ Certificate in Service Excellence
Equip yourself with the resilience to handle challenging situations and diversity, provide go-the-extra mile service, as well as contribute to service improvements through service innovation.
Course Content:
| TGS Code | TGS-2022013068 |
| Course Support Period | 19 Apr 2022 to 17 Apr 2024 |
Demonstrate the Service Vision
Recognise the importance in contributing to the organisation’s vision, mission and values and learn the methods to serve the diverse customer mix to maintain the organisation’s service standard on a consistent basis.
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Implement Operations for Service Excellence
Understand their role in the service value chain, learn effective communication with the diverse customer mix and identify one's performance issues
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Optimise Performance in Diverse Service Environment
Acknowledge the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience when dealing with diversity.
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Provide GEMS with a Positive and Professional Image
Instill the concept of going the extra mile to provide service excellence, including creating a positive customer experience and escalating areas of improvement to enhance the customer experience.
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Respond to Service Challenges
Equips learners with the necessary skills and knowledge essential for service staff to respond to challenging service situations with the usage of appropriate verbal and non-verbal communication techniques.
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Provide Value-Added Customer Service
Leverage on the available organisation resources when engaging with customers over various platforms. Learners will be able to portray professional etiquette and relay feedback received over different channels.
Engage in Service Innovation
Understand the importance of service innovation, cultivate the mind-set and skillset needed for a service staff to contribute to service innovation. Identify opportunities and apply the effective methods to increase customer satisfaction innovatively.
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Language & Culture
A diverse range of courses that incorporate Mandarin both at a business and a personal level...
Business Studies
Business, management and skill-specific programmes to meet training & development needs of local industries...
China Ready Programme
Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
Upcoming Courses
Upskill. Innovate. Seize new Opportunities. - Advance your career with our upcoming courses at SCCIOB today!...Corporate Training
SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.
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