Our Programmes
Demonstrate the Service Vision
Recognise the importance in contributing to the organisation’s vision, mission and values. Learn the methods to serve the diverse customer mix including the tech savvy, besides cultural traits or buying behaviour and according to the organisation’s standards. Also to learn the various methods to self-monitor service performance to maintain the organisation’s service standard on a consistent basis.
Module Content
- Understand one’s role and its contributions to the organisation’s vision, mission and values
- Show the delivery of service as per organisation’s vision, mission and values
- Examine one’s performance in alignment with the organisation’s vision, vision and values
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Target Participants:
Service staff who are seeking to raise their service standards through this national curriculum and enhance their career progression opportunities.
Medium of Instruction:
English
Total Training Hours: 8 hours
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
Course Schedule
UPCOMING DATE:
TBA
TIME:
9.00am to 6.00pm
TRAINING FORMAT:
Delivered via synchronous e-learning
Total Training Hours: 8 hours
Registration Closing Date: 7 days before course commencement
Course Fees
| Singapore Citizens (21-39 Yrs Old) & Permanent Residents (21 & above) |
SG Citizens ≥ 40Yrs / |
|
|---|---|---|
| Full Course Fees (incl. 7% GST) | $203.30 | $203.30 |
| Training Grant | $136.00 | $432.00 |
| Amount Payable (incl. 7% GST) | $67.30 | $81.60 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
| Course fees can be offset by using your SkillsFuture Credit! |
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | TGS-2020513709 | TGS-2019504686 |
| Course Support Period | 28 Nov 2020 to 27 Sep 2022 | 31 Oct 2019 to 29 Oct 2021 |
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