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Engage in Service Innovation

Understand the importance of service innovation. It also cultivates the mind-set and skillset needed for a service staff to contribute to service innovation. Learners will be able to identify opportunities and apply the effective methods to increase customer satisfaction innovatively.

Module Content

  • Recognise the importance of Service Innovation
  • Identify areas for Service Innovation
  • Create innovation ideas to transform customer experience
  • Enhance/Modify ideas
  • Present ideas effectively to management

Methodology

Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Target Participants:

Frontline service staff, Customer Service Representatives and Call Centre Officers etc

Medium of Instruction:

English

Total Training Hours: 16 hours (2 days)

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment

Course Schedule

UPCOMING DATES:

19th & 26th January 2021

TIME:

9.00am to 6.00pm

TRAINING FORMAT:

Delivered via synchronous e-learning

Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old)
& Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs /
SME Sponsored
Full Course Fees (incl. 7% GST) $363.80 $363.80
Training Grant $272.00 $306.00
Amount Payable (incl. 7% GST) $91.80 $57.80

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!

 

  In-Classroom Training Synchronous e-learning
TGS Code TGS-2020513707 TGS-2019503826
Course Support Period 28 Nov 2020 to 27 Sep 2022 01 Sep 2019 to 14 Jul 2023

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