Our Programmes
Implement Operations for Service Excellence
Understand their role in the service value chain, learn effective communication with the diverse customer mix and identify one's performance issues
Module Content
- Understand one’s role in the service value chain and its contributions to the organisation’s vision, mission and values
- Build and review one’s performance by identifying and acquiring relevant information
- Show service delivery as part of a team in accordance with the organisation’s service standards
- Handle service performance issues with appropriate actions to resolve these issues
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Target Participants:
Frontline service staff, Customer Service Representatives and Call Centre Officers etc
Medium of Instruction:
English
Total Training Hours: 16 hours (2 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
Course Schedule
UPCOMING DATES:
10th & 17th November 2020
TIME:
9.00am to 6.00pm
TRAINING FORMAT:
Delivered via synchronous e-learning
Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Singapore Citizens (21-39 Yrs Old) & Permanent Residents (21 & above) |
SG Citizens ≥ 40Yrs / SME Sponsored |
|
|---|---|---|
| Full Course Fees (incl. 7% GST) | $363.80 | $363.80 |
| Training Grant | $272.00 | $306.00 |
| Amount Payable (incl. 7% GST) | $91.80 | $57.80 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
| Course fees can be offset by using your SkillsFuture Credit! |
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | TGS-2020513712 | TGS-2019504687 |
| Course Support Period | 28 Nov 2020 to 28 Sep 2022 | 31 Oct 2019 to 30 Oct 2021 |
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