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Provide Value-Added Customer Service

Leverage on the available organisation resources when engaging with customers over various platforms. Learners will be able to portray professional etiquette and relay feedback received over different channels.

Module Content

  • Utilize organizational resources when engaging with customers.
  • Portray professionalism when responding to customers in accordance with organizational guidelines.
  • Escalate feedback received over various platforms in accordance with the organization’s guidelines.

Methodology

Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Target Participants:

Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities. 

Medium of Instruction:

English

Total Training Hours: 8 hours

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment

Course Schedule

UPCOMING DATES:

TBA

TIME:

TBA

TRAINING FORMAT:

TBA

Total Training Hours: 8 hours
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old)
& Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs /
SME Sponsored
Full Course Fees (incl. 7% GST) $171.20 $171.20
Training Grant $128.00 $144.00
Amount Payable (incl. 7% GST) $43.20 $27.20

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!

 

  In-Classroom Training Synchronous e-learning
TGS Code TGS-2020513685 TGS-2019503827
Course Support Period 28 Nov 2020 to 27 Sep 2022 01 Sep 2019 to 10 Jun 2023

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SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.

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