Our Programmes
Provide Value-Added Customer Service
Leverage on the available organisation resources when engaging with customers over various platforms. Learners will be able to portray professional etiquette and relay feedback received over different channels.
Module Content
- Utilize organizational resources when engaging with customers.
- Portray professionalism when responding to customers in accordance with organizational guidelines.
- Escalate feedback received over various platforms in accordance with the organization’s guidelines.
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Target Participants:
Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities.
Medium of Instruction:
English
Total Training Hours: 8 hours
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
Course Schedule
UPCOMING DATES:
25th May 2022
TIME:
9:00am to 6:00pm (Wednesday)
Mode of Delivery:
Delivered via synchronous e-learningUPCOMING DATES:
TBA
TIME:
TBA
Mode of Delivery:
TBA
Total Training Hours: 8 hours
Registration Closing Date: 7 days before course commencement
Course Fees
| Singapore Citizens (21-39 Yrs Old) & Permanent Residents (21 & above) |
SG Citizens ≥ 40Yrs / SME Sponsored |
|
|---|---|---|
| Full Course Fees (incl. 7% GST) | $171.20 | $171.20 |
| Training Grant | $80.00 | $112.00 |
| Amount Payable (incl. 7% GST) | $91.20 | $59.20 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
| Course fees can be offset by using your SkillsFuture Credit! |
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | TGS-2020513685 | TGS-2019503827 |
| Course Support Period | 28 Nov 2020 to 27 Sep 2022 | 01 Sep 2019 to 10 Jun 2023 |
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