Our Programmes
Order Fulfilment and Returns Processing
Develop, revise and monitor order fulfilment guidelines to be competitive and in line with industry standards and in accordance to define the customer experience. (English Only)
Module Content
- Develop order fulfilment processes for store collection, local and overseas deliveries
- Oversee the order fulfilment processes
- Ensure order fulfilment is processed in accordance with the organisation's service standards
- Manage third-party logistics partners and delivery activities
- Develop processes for re-ordering of stocks with internal stakeholders
- Review performance of third-party logistics partners and last mile delivery efficiencies against organisation's business strategies
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Learning Outcomes
- Understand the concept of Supply Chain Management Strategy and Processes
- Apply the concepts of Warehouse Operations and Inventory Management Processes to enable Order Fulfilment.
- Able to manage the Order Fulfilment and Returns Processing to meet organisation service standards and KPI
- Able to understand and monitor the Transportation, Import, Export and Custom activities to fulfil the successful closure of the order fulfilment process.
Target Participants:
- E-Commerce/Retail Manager, Assistant Manager, Supervisor, Team Lead in the daily retail or e-commerce activities of retail store.
- PMEs who have the relevant work experience from other service or information technology industries wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Retail industry focusing on e-commerce.
- PMEs and career switchers with supervisory or managerial experience, or individuals in information technology or other related industries or wanting to join the retail industry focusing on e-commerce.
Medium of Instruction:
English
Total Training Hours: 16 hours (4 days)
Assessment and Certification
Participants who achieve at least 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
(FOR ALL 16 Hours course)
Participants who achieve 100% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
(FOR ALL 4/ 8 Hours course)
Course Schedule
UPCOMING DATES:
2th to 5th September 2024 (English)
TIME:
1pm to 5pm (Monday to Thursday)
Mode of Delivery:
Classroom LearningUPCOMING DATES:
Please call 63341080 for more information
TIME:
TBA
Mode of Delivery:
TBA
Total Training Hours: 16 hours (4 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Category | Singapore Citizens & Permanent Residents | Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) |
|---|---|---|---|
| Funding Source | SkillsFuture Funding (Baseline) | SkillsFuture Mid-Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs |
| Course Fees | $680.00 | $680.00 | $680.00 |
| SkillsFuture Funding | $340.00 | $476.00 | $476.00 |
| Total Nett Fee | $340.00 | $204.00 | $204.00 |
| GST (9%) | $61.20 | $61.20 | $61.20 |
| Total Fee Payable to SCCIOB | $401.20 | $265.20 | $265.20 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
|
|
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | TGS-2020513308 | TGS-2022011645 |
| Course Support Period | 27 Sep 2020 to 26 Sep 2026 | 21 Feb 2022 to 20 Feb 2026 |
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