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Our Programmes

Order Fulfilment and Returns Processing

Develop, revise and monitor order fulfilment guidelines to be competitive and in line with industry standards and in accordance to define the customer experience. (English Only)

Module Content

  • Develop order fulfilment processes for store collection, local and overseas deliveries
  • Oversee the order fulfilment processes
  • Ensure order fulfilment is processed in accordance with the organisation's service standards
  • Manage third-party logistics partners and delivery activities
  • Develop processes for re-ordering of stocks with internal stakeholders
  • Review performance of third-party logistics partners and last mile delivery efficiencies against organisation's business strategies


Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Learning Outcomes

  1. Understand the concept of Supply Chain  Management Strategy and Processes
  2. Apply the concepts of Warehouse Operations and Inventory Management Processes to enable Order Fulfilment.
  3. Able to manage the Order Fulfilment and Returns Processing to meet organisation service standards and KPI
  4. Able to understand and monitor the Transportation, Import, Export and Custom activities to fulfil the successful closure of the order fulfilment process.

Target Participants:

  1. E-Commerce/Retail Manager, Assistant Manager, Supervisor, Team Lead in the daily retail or e-commerce activities of retail store.
  2. PMEs who have the relevant work experience from other service or information technology industries wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Retail industry focusing on e-commerce.
  3. PMEs and career switchers with supervisory or managerial experience, or individuals in information technology or other related industries or wanting to join the retail industry focusing on e-commerce.

Medium of Instruction:


Total Training Hours: 16 hours (4 days)

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.

Course Schedule


15th & 16th December 2022


9:00am to 6:00pm

Mode of Delivery:

Delivered via synchronous e-learning





Mode of Delivery:


Total Training Hours: 16 hours (4 days)
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old)
& Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs
SME Sponsored
Full Course Fees (incl. 7% GST) $727.60 $727.60
Training Grant $340.00 $476.00
Amount Payable (incl. 7% GST) $387.60 $251.60

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!
UTAP - Get up to 50% Nett Course Fee support as an NTUC Member!


  In-Classroom Training Synchronous e-learning
TGS Code TGS-2020513308 TGS-2022011645
Course Support Period 01 Nov 2020 to 26 Sep 2022 21 Feb 2022 to 20 Feb 2024

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