About Us

Our Programmes

Productivity and Innovation Strategy

Manage systems to evaluate effectiveness of the productivity framework, conduct diagnosis and recommend areas for improvement. (English Only)

Module Content

  • Assign responsibilities and accountabilities to team for implementation of the productivity and innovation roadmap
  • Create awareness for the productivity improvement initiative and communicate details of the road map and action plan to team
  • Engage and encourage employees to participate in the productivity improvement initiative


Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Learning Outcomes

  1. Have an overview of a strategy 
  2. Understand the productivity and innovation road map to create awareness for improvement
  3. Identify methods in monitoring indicators and engage employees in the productivity improvement

Target Participants:

  1. E-Commerce/Retail Manager, Assistant Manager, Supervisor, Team Lead in the daily retail or e-commerce activities of retail store.
  2. PMEs who have the relevant work experience from other service or information technology industries wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Retail industry focusing on e-commerce.
  3. PMEs and career switchers with supervisory or managerial experience, or individuals in information technology or other related industries or wanting to join the retail industry focusing on e-commerce

Medium of Instruction:


Total Training Hours: 16 hours (4 days)

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.

Course Schedule


28th February to 8th March 2023


6.30pm to 10.30pm (Tuesday & Wednesday)

Mode of Delivery:

Classroom Learning


29th May 2023 to 1st June 2023


6.30 pm to 10.30 pm (Monday - Thursday)

Mode of Delivery:

Classroom Learning

Total Training Hours: 16 hours (4 days)
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old)
& Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs
SME Sponsored
Full Course Fees (incl. 7% GST) $727.60 $727.60
Training Grant $340.00 $476.00
Amount Payable (incl. 7% GST) $387.60 $251.60

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!
UTAP - Get up to 50% Nett Course Fee support as an NTUC Member!


  In-Classroom Training Synchronous e-learning
TGS Code TGS-2020513303 TGS-2022011640
Course Support Period 01 Nov 2020 to 28 Sep 2022 21 Feb 2022 to 20 Feb 2024

Language & Culture

A diverse range of courses that incorporate Mandarin both at a business and a personal level...
Read More
View Detail

Business Studies

Business, management and skill-specific programmes to meet training & development needs of local industries...
Read More
View Detail

China Ready Suite

Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
Read More
View Detail


Lifelong learning and build deep skills that enable you to grow in your profession...
Read More
View Detail

Corporate Training

SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.

Sign Up Today