Problem Identification

Identify root causes and underlying factors of problems or situations and deduce relevant linkages and patterns to identify key impact on systems and processes.

Module Content

  • Identify the types of performance deficiency and examine the causes and their impact on organisation-related aspects
  • Identify the root causes of the problems with team members using appropriate group facilitation techniques
  • Deduce relevant linkages and patterns to identify key implications on organisational systems and processes
  • Develop corrective action plans for any shortfalls identified in implemented solutions
  • Shortlist and evaluate the most viable ideas using appropriate problem-solving and decision-making techniques and tools
  • Determine a preferred solution using appropriate methods and draw up implementation plans to implement solutions
  • Evaluate the effectiveness of the implemented solution and implementation plans


Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Learning Outcomes

  1. Identify shortfalls and root causes in weak performance seen in organisational systems and processes
  2. Deduce key implications of problems on organisation systems and processes where solutions determined are using appropriate methods with recommended tools and techniques.
  3. Evaluate the effectiveness of the implemented solutions and plans ideas with use of techniques
  4. Design action plans that will address shortfalls in implemented solutions.

Target Participants:

  1. Retail Manager, Store Manager / Assistant Manager, Supervisor, Team Lead in the daily business activities of retail store
  2. Industry practitioners who have the relevant work experience from other service industries or sectors wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Retail industry.
  3. Career switchers with managerial or leadership experience, or individuals in other related industries or wanting to join the retail industry

Medium of Instruction:


Total Training Hours: 16 hours (2 days)

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.

Course Schedule


21st to 22nd December 2022 (English)


9.00 am to 6.00 pm (Wednesday & Thursday)

Mode of Delivery:

Online Learning





Mode of Delivery:


Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old)
& Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs
SME Sponsored
Full Course Fees (incl. 7% GST) $577.80 $577.80
Training Grant $270.00 $378.00
Amount Payable (incl. 7% GST) $307.80 $199.80

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!
UTAP - Get up to 50% Nett Course Fee support as an NTUC Member!


  In-Classroom Training Synchronous e-learning
TGS Code TGS-2020513127 TGS-2020503376
Course Support Period 01 Nov 2020 to 20 Sep 2022 23 Jan 2020 to 22 Jan 2024

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