Our Programmes
Develop Service Operations
Develop a service operations plan in order to deliver service excellence. It also includes evaluating the plan against key performance indicators and implementing corrective actions to improve performance.
Module Content
- Understand customer-focused strategy
- Develop and communicate service operations plan to service team
- Evaluate performance of service operations
- Analyse service performance data against key performance indicators
- Implement corrective actions to enhance the organisation’s service operations performance and efficiency.
Target Participants:
Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to enhance their skills and knowledge in customer service. opportunities.
Medium of Instruction:
English
Total Training Hours: 16 hours (2 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.
Course Schedule
UPCOMING DATES:
21st & 22nd April 2021
TIME:
9.00am to 6.00pm
TRAINING FORMAT:
Delivered via synchronous e-learning
Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Singapore Citizens (21-39 Yrs Old) / Permanent Residents (21 & above) |
SG Citizens ≥ 40Yrs / SME Sponsored |
|
|---|---|---|
| Full Course Fees (incl. 7% GST) | $642.00 | $642.00 |
| Training Grant | $240.00 | $540.00 |
| Amount Payable (incl. 7% GST) | $402.00 | $102.00 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
| Course fees can be offset by using your SkillsFuture Credit! |
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | TGS-2019503853 | - |
| Course Support Period | 01 Sep 2019 to 19 Jun 2021 | - |
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