Our Programmes
Develop Service Operations
Develop a service operations plan in order to deliver service excellence. It also includes evaluating the plan against key performance indicators and implementing corrective actions to improve performance.
Module Content
- Understand customer-focused strategy
- Develop and communicate service operations plan to service team
- Evaluate performance of service operations
- Analyse service performance data against key performance indicators
- Implement corrective actions to enhance the organisation’s service operations performance and efficiency.
Target Participants:
Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to enhance their skills and knowledge in customer service. opportunities.
Medium of Instruction:
English
Total Training Hours: 16 hours (2 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.
Course Schedule
UPCOMING DATES:
TBA
TIME:
TBA
Mode of Delivery:
TBAUPCOMING DATES:
TBA
TIME:
TBA
Mode of Delivery:
TBA
Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Singapore Citizens (21-39 Yrs Old) / Permanent Residents (21 & above) |
SG Citizens ≥ 40Yrs / SME Sponsored |
|
|---|---|---|
| Full Course Fees (incl. 7% GST) | $642.00 | $642.00 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
Business Studies
Business, management and skill-specific programmes to meet training & development needs of local industries...
China Ready Suite
Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
SkillsFuture
Lifelong learning and build deep skills that enable you to grow in your profession...Corporate Training
SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.
Sign Up Today