FOLLOW US

About Us

Our Programmes

Foster Service Innovation

Promote service innovation culture in the organisation. Be involved in leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas.

Module Content

Promote a service innovation culture within the organisation

  • Apply suitable methods to promote a service innovation culture within the organisation
  • Build organisational work practices and procedures that support service innovation

Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria

  • Develop the characteristics of a service leader in terms of the skills, attributes and behaviours required to lead teams in generating service innovation ideas

Facilitate the implementation of service innovation ideas at the workplace

  • Facilitate the implementation of service innovation ideas by:
    • Developing a business case
    • Soliciting senior management’s endorsement
    • Guiding staff in the development of implementation plans
    • Identifying resources required
  • Pilot the service innovation ideas
  • Identify the key performance indicators to measure success of service innovation ideas
  • Identify the areas of improvement and key considerations for large scale implementation

Evaluate success of implemented service innovation ideas

  • Monitor and analyse the implemented service innovation ideas to ascertain gaps and instil best practices
  • Apply appropriate methods to evaluate the success of implemented service innovation ideas

Target Participants:

Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to raise the company's service standards and enhance career progression opportunities.

Medium of Instruction:

English

Total Training Hours: 16 hours (2 days)

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
 

Course Schedule

UPCOMING DATES:

12th & 19th March 2021

TIME:

9.00.am to 6.00pm

TRAINING FORMAT:

Classroom Training

Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old) / 
Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs /
SME Sponsored
Full Course Fees (incl. 7% GST) $492.20 $492.20
Training Grant $230.00 $407.00
Amount Payable (incl. 7% GST) $262.20 $78.20

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!

 

  In-Classroom Training Synchronous e-learning
TGS Code TGS-2019503859 -
Course Support Period 01 Sep 2019 to 16 Jul 2021 -

Language & Culture

A diverse range of courses that incorporate Mandarin both at a business and a personal level...
Read More
View Detail

Business Studies

Business, management and skill-specific programmes to meet training & development needs of local industries...
Read More
View Detail

China Ready Suite

Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
Read More
View Detail

SkillsFuture

Lifelong learning and build deep skills that enable you to grow in your profession...
Read More
View Detail

Corporate Training

SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.

Sign Up Today