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Our Programmes

Lead with Service Vision

Covers how to conform to the organisation’s customer-focused strategy to provide excellent service; to promote customer-centic environment and analyse how to improve team performance.

Module Content

  • Recognise the roles and responsibilities of a leader in operationalising the organisation’s vision, mission and values
  • Promote a customer-centric environment to influence team to achieve service excellence
  • Analyse performance of team to identify follow-up actions for improvement

Target Participants:

Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to raise the company's service standards and enhance career progression opportunities.

Medium of Instruction:

English

Total Training Hours: 16 hours (2 days)

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.

Course Schedule

UPCOMING DATES:

20th & 21st May 2021

TIME:

9.00am to 6.00pm

TRAINING FORMAT:

Classroom Learning

Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old) / 
Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs /
SME Sponsored
Full Course Fees (incl. 7% GST) $642.00 $642.00
Training Grant $240.00 $540.00
Amount Payable (incl. 7% GST) $402.00 $102.00

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!

 

  In-Classroom Training Synchronous e-learning
TGS Code TGS-2019503851 -
Course Support Period 01 Sep 2019 to 16 Jul 2021 -

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