Our Programmes
Manage Partnerships for Service Excellence
Assess and evaluate the effectiveness of service partnerships and implement continual improvements to strengthen relationships with service partners.
Module Content
- Establish and maintain relationships with service partners to enhance service excellence
- Assess performance of service partnerships to identify areas of improvement
- Implement continual improvements to strengthen relationships with service partners
Target Participants:
Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to raise the company's service standards and enhance career progression opportunities.
Medium of Instruction:
English
Total Training Hours: 16 hours (2 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.
Course Schedule
UPCOMING DATES:
4th & 11th June 2021
TIME:
9.00am to 6.00pm
TRAINING FORMAT:
Delivered via synchronous e-learning
Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Singapore Citizens (21-39 Yrs Old) / Permanent Residents (21 & above) |
SG Citizens ≥ 40Yrs / SME Sponsored |
|
|---|---|---|
| Full Course Fees (incl. 7% GST) | $642.00 | $642.00 |
| Training Grant | $240.00 | $540.00 |
| Amount Payable (incl. 7% GST) | $402.00 | $102.00 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
| Course fees can be offset by using your SkillsFuture Credit! |
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | TGS-2019503845 | - |
| Course Support Period | 01 Sep 2019 to 11 Jul 2021 | - |
Business Studies
Business, management and skill-specific programmes to meet training & development needs of local industries...
China Ready Suite
Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
SkillsFuture
Lifelong learning and build deep skills that enable you to grow in your profession...Corporate Training
SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.
Sign Up Today