
Our Programmes
Managing Stakeholder Expectations
Equips learners with knowledge and abilities in choosing appropriate strategies and methods to promote a customer-centre environment within the organisation to achieve service excellence when managing Venue Operations.

Module Content
- Align performance standards of the team to the organisation’s vision, mission and values
- Use service design tools to translate the organisation’s vision, mission and values into the desired customer experience
- Analyse performance of team to identify follow-up actions for improvement
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Learning Outcomes
- Select and implement the method to operationalise as well as to align the team’s performance standard to the organisation’s
- Select the appropriate service design tool to translate the organisation’s vision, mission and values into desired customer experience to achieve service excellence
- Choose the appropriate strategies to promote a customer centric environment within the organisation to achieve service excellence
- Select and apply the appropriate method to influence team performance to achieve service excellence
- Apply various methods to analyse the performance of the team and to identify areas of improvement to achieve service excellence
Target Participants:
- Event, Project, Venue Operations Manager / Assistant Manager, Supervisor, Team Lead in planning, organising and implementing events.
- PMEs who have the relevant work experience within the sector or from other related industries or sectors wanting to enhance their skills and knowledge pertaining to the BTMICE venue management and operations
- Career switchers with managerial or leadership experience, or individuals in other related industries or sectors (List 1) wanting to expand their job portfolio or are seeking national Certification / Qualification
Medium of Instruction:
English
Total Training Hours: 16 hours (2 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.

Course Schedule
Upcoming Dates:
19th to 22nd September 2022 (English)
Time:
6.30pm to 10.30pm
Mode of Delivery:
Classroom LearningUpcoming Dates:
10th and 17th December 2022 (English)
Time:
9.00am to 6.00pm
Mode of Delivery:
Online Learning
Total Training Hours: 16 hours (4 days)
Registration Closing Date: 7 days before course commencement
Course Fees
Singapore Citizens (21-39 Yrs Old) & Permanent Residents (21 & above) |
SG Citizens ≥ 40Yrs SME Sponsored |
|
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Full Course Fees (incl. 7% GST) | $513.60 | $513.60 |
Training Grant | $240.00 | $336.00 |
Amount Payable (incl. 7% GST) | $273.60 | $177.60 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
Course fees can be offset by using your SkillsFuture Credit! UTAP - Get up to 50% Nett Course Fee support as an NTUC Member! |
In-Classroom Training | Synchronous e-learning | |
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TGS Code | TGS-2020513190 | TGS-2020503884 |
Course Support Period | 01 Nov 2020 to 30 Sep 2022 | 07 Jun 2020 to 06 Jun 2022 |

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