About Us

Our Programmes

Vendor Management

Manage vendor relationships by ensuring performance as per contracts, operations within standards established by the organisation such as adherence to safety, security, compliance standards. Develop and sustain vendor relationships and manage vendor performance.

Module Content

  • Sustain smooth interactions and relationships with vendors
  • Determine and set clear parameters and expectations of vendors' roles and responsibilities
  • Negotiate with vendors to align interests and/or goals and arrive at mutually-beneficial arrangements
  • Analyse vendor service delivery and performance levels in line with key performance indicators, and provide performance feedback
  • Resolve complaints and quality or service issues with vendors
  • Evaluate the impact of contractual issues and problems on the organisation, and determine if a major contractual breach has occurred
  • Manage vendors' performance against standards and benchmarks 


Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Learning Outcomes

  1. Evaluate the vendor relationship and how to interact with the vendors
  2. Determine vendor selection criteria
  3. Apply negotiation strategies with vendors to meet the organisation objectives
  4. Outline the impacts of non-contractual fulfilment by vendors
  5. Take steps to resolve complaints on vendors’ performance
  6. Analyse the performance of vendors against the set key performance indicators

Target Participants:

  1. Event, Project, Event Operations Manager/Assistant Manager, Supervisor, Team Lead in organising events
  2. Industry practitioners who have the relevant work experience from other related industry or sectors wanting to enhance their skills and knowledge pertaining to the BTMICE industry
  3. Career switchers with managerial or leadership experience, or individuals in other related industry or sectors wanting to expand their job portfolio or are seeking national certification/qualification

Medium of Instruction:


Total Training Hours: 16 hours (2 days) 

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment

Course Schedule





Mode of Delivery:






Mode of Delivery:


Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old) / 
Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs /
SME Sponsored
Full Course Fees (incl. 7% GST) $513.60 $513.60
Training Grant $240.00 $336.00
Amount Payable (incl. 7% GST) $273.60 $177.60

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!
UTAP - Get up to 50% Nett Course Fee support as an NTUC Member!


  In-Classroom Training Synchronous e-learning
TGS Code TGS-2020513085 TGS-2019503288
Course Support Period 01 Nov 2020 to 20 Sep 2022 27 May 2019 to 26 May 2023

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