About Us

Our Programmes

Develop Service Operations

Develop a service operations plan in order to deliver service excellence. It also includes evaluating the plan against key performance indicators and implementing corrective actions to improve performance.

Module Content

  • Understand customer-focused strategy
  • Develop and communicate service operations plan to service team
  • Evaluate performance of service operations
  • Analyse service performance data against key performance indicators
  • Implement corrective actions to enhance the organisation’s service operations performance and efficiency.

Target Participants:

Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to enhance their skills and knowledge in customer service. opportunities.

Medium of Instruction:


Total Training Hours: 16 hours (2 days)

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.

Course Schedule


26th - 29th July 2021


6.30pm to 10.30pm


Classroom Learning






Classroom Learning

Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old) / 
Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs /
SME Sponsored
Full Course Fees (incl. 7% GST) $642.00 $642.00
Training Grant $240.00 $540.00
Amount Payable (incl. 7% GST) $402.00 $102.00

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!


  In-Classroom Training Synchronous e-learning
TGS Code TGS-2019503853 -
Course Support Period 01 Sep 2019 to 19 Jun 2021 -

Language & Culture

A diverse range of courses that incorporate Mandarin both at a business and a personal level...
Read More
View Detail

Business Studies

Business, management and skill-specific programmes to meet training & development needs of local industries...
Read More
View Detail

China Ready Suite

Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
Read More
View Detail


Lifelong learning and build deep skills that enable you to grow in your profession...
Read More
View Detail

Corporate Training

SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.

Sign Up Today