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Our Programmes

Develop Service Operations

Develop a service operations plan in order to deliver service excellence. It also includes evaluating the plan against key performance indicators and implementing corrective actions to improve performance.

Module Content

  • Understand customer-focused strategy
  • Develop and communicate service operations plan to service team
  • Evaluate performance of service operations
  • Analyse service performance data against key performance indicators
  • Implement corrective actions to enhance the organisation’s service operations performance and efficiency.

Target Participants:

Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to enhance their skills and knowledge in customer service. opportunities.

Medium of Instruction:

English

Total Training Hours: 16 hours (2 days)

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.

Course Schedule

UPCOMING DATES:

26th - 29th July 2021

TIME:

6.30pm to 10.30pm

METHOD OF TRAINING:

Classroom Learning

UPCOMING DATES:

TBA

TIME:

TBA

TRAINING FORMAT:

Classroom Learning

Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old) / 
Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs /
SME Sponsored
Full Course Fees (incl. 7% GST) $642.00 $642.00
Training Grant $240.00 $540.00
Amount Payable (incl. 7% GST) $402.00 $102.00

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!

 

  In-Classroom Training Synchronous e-learning
TGS Code TGS-2019503853 -
Course Support Period 01 Sep 2019 to 19 Jun 2021 -

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