Our Programmes
Foster Service Innovation
Promote service innovation culture in the organisation. Be involved in leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas.
Module Content
Promote a service innovation culture within the organisation
- Apply suitable methods to promote a service innovation culture within the organisation
- Build organisational work practices and procedures that support service innovation
Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria
- Develop the characteristics of a service leader in terms of the skills, attributes and behaviours required to lead teams in generating service innovation ideas
Facilitate the implementation of service innovation ideas at the workplace
- Facilitate the implementation of service innovation ideas by:
- Developing a business case
- Soliciting senior management’s endorsement
- Guiding staff in the development of implementation plans
- Identifying resources required
- Pilot the service innovation ideas
- Identify the key performance indicators to measure success of service innovation ideas
- Identify the areas of improvement and key considerations for large scale implementation
Evaluate success of implemented service innovation ideas
- Monitor and analyse the implemented service innovation ideas to ascertain gaps and instil best practices
- Apply appropriate methods to evaluate the success of implemented service innovation ideas
Target Participants:
Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to raise the company's service standards and enhance career progression opportunities.
Medium of Instruction:
English
Total Training Hours: 16 hours (2 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
Course Schedule
UPCOMING DATES:
12th & 19th March 2021
TIME:
9.00.am to 6.00pm
TRAINING FORMAT:
Classroom Training
Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Singapore Citizens (21-39 Yrs Old) / Permanent Residents (21 & above) |
SG Citizens ≥ 40Yrs / SME Sponsored |
|
|---|---|---|
| Full Course Fees (incl. 7% GST) | $492.20 | $492.20 |
| Training Grant | $230.00 | $407.00 |
| Amount Payable (incl. 7% GST) | $262.20 | $78.20 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
| Course fees can be offset by using your SkillsFuture Credit! |
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | TGS-2019503859 | - |
| Course Support Period | 01 Sep 2019 to 16 Jul 2021 | - |
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