Our Programmes
Optimise Performance in Diverse Service Environment
Acknowledge the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience when dealing with diversity.
Module Content
- Recognise the importance of inclusiveness in a diverse service environment
- Apply of emotional intelligence when interacting with team members and customers
- Demonstrate resilience when faced with challenges in a diverse environment
- Monitoring own actions when handling with diversity.
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Target Participants:
Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities.
Medium of Instruction:
English
Total Training Hours: 16 hours (2 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
Course Schedule
UPCOMING DATES:
24th November & 1st December 2020
TIME:
9.00am to 6.00pm
TRAINING FORMAT:
Delivered via synchronous e-learning
Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Singapore Citizens (21-39 Yrs Old) & Permanent Residents (21 & above) |
SG Citizens ≥ 40Yrs / SME Sponsored |
|
|---|---|---|
| Full Course Fees (incl. 7% GST) | $331.70 | $331.70 |
| Training Grant | $248.00 | $279.00 |
| Amount Payable (incl. 7% GST) | $83.70 | $52.70 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
| Course fees can be offset by using your SkillsFuture Credit! |
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | TGS-2020513704 | TGS-2019503811 |
| Course Support Period | 28 Nov 2020 to 27 Sep 2022 | 01 Sep 2019 to 14 Jun 2023 |
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