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Tour Guide Operations

Execute activities required for the smooth running of tour guiding duties including developing a tour itinerary, tour commentary and briefing & handling visitors from arrival till departure. 1 of 3 required modules for the Tourist Guide Training Programme

Module Content

  1. Promote Singapore as Tourist Destination and Apply Tourism Knowledge
    • Organisation skills in preparing for tours
    • History and culture of Singapore
    • Methods of interpreting tourists’ specific needs
  2. Write Tour Commentary
    • Factors to consider in obtaining appropriate information and materials specific to tour itineraries
    • Question and answer techniques
    • Techniques in writing tour commentaries
  3. Handle Arrival and Departure of Visitors 
    • History and culture of Singapore
    • Techniques in writing tour commentaries

Methodology

Lessons are conducted in a structured yet pragmatic manner as lectures are blended with e-learning. An on-site field trip will also be conducted during the programme which will involve role-play in order to help the practice and application of concepts and approaches learned through the course. 

Learning Outcomes

  • Determine requirements for tour commentary to meet tourists’ needs and expectations
  • Conduct service recovery
  • Obtain appropriate information and material based on confirmed tour details
  • Perform selection of appropriate loca-tions and information to deliver tour commen-taries in accordance with confirmed tour requirements
  • Use appropriate techniques to invite and respond to tourist questions 
  • Deliver insights of tour locations referencing history and culture
  • Use appropriate techniques to invite and respond to tourist questions 
  • Determine requirements for tour commentaries to meet tourists’ needs and expectations
  • Construct tour commentary using storytelling approach

Target Participants:

Learners are assumed to have basic knowledge of tourism industry and organizational product and services.

This module is designed primarily for the training of individuals who aspire to become licensed Tourist Guides (TG).

It may also be relevant for the training of personnel who are required to conduct tour in the course of their work including: - Attraction Host - Concierge - Customer Service Executive - Event Host - Inbound Tour Co-ordinator - Outbound Tour Co-ordinator - Marketing Executive - Passenger Service Executive - Premium Lounge Executive - Sales Executive - Ticketing Agent - Tour Co-ordinator - Visitor Guide/Tour Leader - Tram/Cruise/Bus Driver - Visitor Centre Executive

Medium of Instruction:

English

Total Training Hours: 
115 hours inclusive of:
Classroom training (48 hrs)
Practical training (24 hrs)
e-learning (34 hrs)
Assessment (9 hrs) 

Participants should ideally also be:

  • Age 21 years or above
  • Medically fit
  • Possess a secondary education (GCE ‘O’ level or equivalent) with the following language proficiency:
    - GCE ‘O’ Level Certificate with a minimum Grade B4 in English; or
    - WSQ WPL Level 6 in English language
  • Basic computer skills

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment

Course Schedule

UPCOMING DATES:

10th April 2023

TIME:

06:45pm to 09:45pm

Mode of Delivery:

Classroom Learning

UPCOMING DATES:

Mid-May 2023

TIME:

09:00am to 01:00pm

Mode of Delivery:

Classroom Learning

Total Training Hours: 115 hours
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old)
& Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs /
SME Sponsored
Full Course Fees (incl. 7% GST) $2899.70 $2899.70
Training Grant $1355.00 $1897.00
Amount Payable (incl. 7% GST) $1544.70 $1002.70

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!
UTAP - Get up to 50% Nett Course Fee support as an NTUC Member!

 

  Classroom & Asynchronous Training
TGS Code TGS-2021009192
Course Support Period 14 Oct 2021 to 28 Sep 2023

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